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Customer Service Representative (Retail)

Marketing Firm Urgently Hiring

Customer Service Representative (Retail)

Manteca, CA +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    CUSTOMER SERVICE REPRESENTATIVE Pinnacle In-Store Events is currently searching for an enthusiastic and motivated CUSTOMER SERVICE REPRESENTATIVE for our exclusive client - at our rapidly expanding firm based in Modesto. If you think you have what it takes to be the face of some very well-known and big-time brands, then do not miss this incredible opportunity. Currently, we have an immediate start date available, so jump into your new career with Pinnacle In-Store Events and begin our industry training program and become the best! As a CUSTOMER SERVICE REPRESENTATIVE, you will be the first point of contact for our clients' new and existing customers whom you come into contact with, therefore your primary focus will be on the needs of our customers and help find them the most fitted promotion to suit their preferences.

    THINGS WE DO NOT DO:

    1. DOOR-TO-DOOR

    2. RELOCATION ASSISTANCE

    3. REMOTE WORK/ WORK FROM HOME POSITIONS

    4. COLD CALLS/TELEMARKETING

    5. ANYTHING OUTDOORS

    The MAIN DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE WILL INVOLVE:

    • Representing our established client and their brand with a customer service which is second to none.
    • Handling all questions and inquiries from new and potential buyers.
    • Providing an outstanding customer experience.
    • Thorough and attention to detail when checking customer details and processing orders, ensuring accurate information.
    • Working towards targets and goals set by our client
    • Advise customers on choices and advertise top brand electronics.
    • Log and enter data into a computer
    • Create appointments and set up installation dates and reminders for the customers.
    • Know your product knowledge.
    • Attend meetings and training
    • Resolve customer support related issues and provide customers with proper solutions to their concerns

    People really are the focus of our client's business, throughout your ongoing training program we will provide you with all the necessary tools you need to be successful in this role and with our company, you will also benefit from:

    PINNACLE IN-STORE EVENTS REWARDS hard work with an excellent bonus and commission package. There is plenty of scope for progression and career advancement for top performers. You will have the chance to travel to exclusive industry events with the managing director. A vibrant team dynamic, with regular social events each week. An opportunity to learn plentifully and develop yourself professionally and test yourself every day. We are looking for a Customer Service Representative with ambition and the right skill-set who will relish the opportunity for career progression and self-development and also complete our training to become a fully-skilled Customer Service Representative and there are extra incentives based on your Customer Satisfaction Results. Our ideal candidate does not require any necessary experience to be successful in this role, however, a keen interest and some knowledge of professional and high standard customer service are needed in order for you to excel and promote our clients with passion and honesty. LOOKING FOR...

    • Outgoing, ambitious and motivated
    • A keen learner and a self-starter
    • A polite and positive can-do attitude
    • Professional appearance
    • Polite, mannered and Excited to meet new people from the public
    • Respectful and take pride in your responsibilities

    Company Description

    Pinnacle In-Store Events is actively seeking a motivated Entry Level Marketing Assistant to work on groundbreaking campaigns with an advertising and marketing firm in the Bay area. This innovative firm was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and advertising strategies. Their goal is to provide the same advertising as the standard firm but at a fraction of the price. As a progressive company in the sales and marketing industry, this firm continues to set the standard for excellence in customer acquisition and establishing a repeat customer base for clients. By providing personalized sales and marketing services to some of the largest retailers in the world, this firm continues to increase the market shares of clients through proven sales and marketing strategies.

  • Locations
    Manteca, CA • Modesto, CA • Tracy, CA