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Customer Service Representative

Essential Business | Leadership Development Program | Management Training

Customer Service Representative

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are on the search for hard-working individuals that are looking for a great entry-level CUSTOMER SERVICE REPRESENTATIVE position with real growth opportunities!

     

    Our goal is to cultivate and maintain true partnerships with our clients and consumers.

    We’ve become the nation’s largest business consulting firm due to our winning mentality, honesty, transparency, and drive for success. Those same traits are exactly what we look for in our entry-level CUSTOMER SERVICE REPRESENTATIVE. We prefer to train and develop our CUSTOMER SERVICE REPRESENTATIVES for maximum performance. We are committed to delivering the highest caliber of service that will benefit our clients and customers. Unlike large corporate firms, we commit to individualized attention that uniquely positions us to increase consumer retainment and bridge the gap between our competitors.

     

    DUTIES AS AN ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE:

    • Collaborate with management staff to stay updated on new products, services, sales promotions, and policies

    • Interact with customers in a friendly and professional manner while actively listening to their concerns

    • Provide effective solutions and support to ensure that no customer is left dissatisfied

    • Handle confidential customer information with sensitivity and discretion

    • Greet, qualify, recommend products/services and close every customer

    • Suggest areas of improvement to management staff to increase consumer satisfaction

     

    REQUIRMENTS AS AN ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE:

    • High School Diploma or GED

    • Experience in customer service, retail, or sales

    • Ability to multi-task and focus in a fast-paced environment

    • Positive attitude and the ability to be patient while communicating with customers

    • Team player who can work independently

    • Outstanding service-orientation and strong interpersonal skills that create positive relationships with fellow team members and customers

     

    Candidates with the following background should apply:

    Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship

    Company Description

    With years of experience, our staff has the capabilities and expertise to take your business to the next level. We combine our insights and skills to transform your processes and strategies, and in turn, your company. We’re proud to help shape and improve how our clients structure and manage their business. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make.