Job Description

The role of the Marketing & Promotions Event Manager is to execute tactical objectives fulfilling our commitment to superior customer care and positive customer experience. The role will directly lead local personnel for improving customer service, managing service requests, cycle time, and ensuring effective communication within the market on results and performance. Please note that this is an entry-level position- you must learn all ends of our business operations before overseeing a team.

Here at MELA GROUP, our company's mission is to foster and encourage innovation for individuals and for our community that surrounds us so it can be easily emulated. In a world full of reactivity, MELA GROUP breeds toughness and perspective to keep a great balance to the environment around us. MELA GROUP carries a lot of meaning in the name, it stands for Measurable Excellence (and) Lasting Accomplishments. Our leadership team has demonstrated these characteristics on a daily basis.

RESPONSIBILITIES:

• Build client relationships by providing exceptional customer service
• Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
• Acts as a Point of Contact for new and existing clients
• Troubleshoot and problem solve client or member accounts and issues
• Perform customer account maintenance requests from clients
• Provide sound business advice and suggestions to clients
• Retain business by identifying and addressing client issues (red flags)
• Suggest ideas and improvements.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of 2 years supervisory experience preferred
• Minimum 3 years of customer service experience preferred
• Excellent training and customer services skills
• Strong organizational skills
• The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.
• Able to be flexible in a rapidly changing work environment
• • Ability to work independently -- self-starter

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Account Management, Agency Management, Brand Management, Campaign Management, Channel Management, Client Management, Consumer Relationship Management, Customer Relationship Management, Product Management, Relationship Management, Talent Management, Community Management