Immediate Hire: Customer Service Representative
Job Description
The Customer Service Representative will ensure accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and reporting to agency funders.
The Customer Service Representative champions initiatives for the greater good through impactful promotional strategies and events. The ultimate goal of the program is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives for low-income families to increase their socio-economic standing and provide overall job security.
RESPONSIBILITIES:
Create, distribute, and collect records of program participants
Create program activities and accurate participant records in unique databases
Maintain up-to-date and accurate records of community participation in databases
Attend database management training as required by funders and/or division leadership
Generate data reports at regular intervals throughout the year to check for accurate and complete data collection
Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis
Provide general assistance to the members of the division
Ensure participant files contain all necessary and up-to-date participation documentation
Take messages and route calls as needed in a courteous and pleasant manner
Greet and assist community members in the division/program
Assist in day to day operations of the division/program as needed
Assist in the completion and processing of reports for the division
Perform all other related duties as assigned by operational management
QUALIFICATIONS:
High school diploma or equivalent
Attention to detail and commitment to program necessities
Problem-solving abilities
Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an on-going basis
Courteous and pleasant manners
Customer service and organization skills
Good judgment and commitment to ensuring the confidentiality of participants' records
Professional demeanor
Commitment to good attendance and punctuality
Commitment to the agency’s mission
Experience working with not-for-profit agency/organization
PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Community Outreach, Community Engagement