Job Description

CUSTOMER SERVICE REPRESENTATIVE JOB PURPOSE: Attract and Serve customers by providing product and service information through community outreach and marketing promotions!

Do you want to be a manager but don’t have the experience? In this position, you can also get involved in our management training!

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:

• Attract potential customers by answering product and service questions. Suggest information about products and services.
• Open customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed

QUALIFICATIONS:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

SOME REASONS WHY WE'RE EXCITED!

• Meet great people and Network!
• Work with Fortune 500 Clients!
• Be a part of a team!
• Opportunities for Progression!
• Stimulating Environment!
• Opportunity to Travel!

The SKYHOOK ENTERPRISES team holds four core key values. The importance of core values is illustrated by a quote from a famous author and inventor, Edward de Bono: "Effectiveness without values is a tool without a purpose." This analogy really hits home for our team here. A purposeless tool is a worthless thing and so is a company without a campus—a culture that is formed on the basis of core principles. Core values serve to constantly guide both the employee and the company in achieving their mutual goals, in a manner that is based on an ethical and ideological framework. Here at SKYHOOK ENTERPRISES, our four key values include:

• Kinship - our team members are apart of our family
• Discipline - the bridge between goals and accomplishments
• Commitment to Excellence - “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor” - Vince Lombardi
• Community - while our team is constantly staying busy developing our firm and career opportunities, we are never too busy to provide acts of kindness and give back to our community

SEND IN YOUR RESUME IF YOU'RE A TEAM PLAYER WITH A POSITIVE ATTITUDE!

If you are seeking full-time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management