Job Description

Guest Experience & Education

• Greet and seat guests, providing a warm and professional welcome.
• Conduct engaging, educational, and memorable wine tastings, explaining wine characteristics, origins, and pairing recommendations.
• Serve and support guests in the dining room, working closely with the chef team to enhance the food and wine experience.
• Provide property tours as needed
• Resolve guest concerns or complaints with tact and escalate to a supervisor or manager when necessary.
• Participate in the JUSTIN Educational Training program and stay informed on new releases, library wines, viticulture, and winemaking techniques.

Tasting Room Sales

• Assist in achieving financial goals, including tasting room and Wine Society Lounge wine sales, merchandise and food sales, property tour signups, and Wine Society sign-ups.
• Monitor inventory levels and restock as needed, keeping supervisors informed of low stock.
• Assist in developing a targeted list of 50,000 non-club members for marketing purposes, generating innovative strategies to collect email addresses effectively.

Operational Support & Cleanliness

• Maintain cleanliness and organization in all areas:
  • Tasting Room: Keep bar areas clear of unnecessary items such as POS materials, flyers, etc. Maintain clean and tidy areas including merchandise tables.
  • Tasting Room Office: Maintain the shared desk area tidy and accessible for all employees as needed.
  • Garage: Ensure the space is clean, free of unnecessary items, and that all back stock—shopping bags, merchandise, POS materials, etc.—is organized and easily accessible for staff.
  • Warehouse: Regularly organize wine pallets, coordinating with a forklift-certified employee to ensure inventory is neat, orderly, and readily accessible.
• Complete closing duties, including preparing guest checks, allocating pooled gratuities, cleaning and resetting the dining room, and completing closing side work.
• Attend all monthly and weekly Tasting Room Manager meetings.

Qualifications

• Minimum 2 years of experience in a restaurant, tasting room, or wine service environment required
  • Strong preference for candidates with serving, waitstaff, table management, or wine guide experience
  • Retail sales experience preferred (minimum two years)
• Strong understanding of food and wine, including origins, production, and pairing principles
• Food Handler’s Card and RBS Certification required
• Flexible availability, including the ability to work weekends and holidays required
• Ability to work quickly in a high-paced, physically and mentally demanding environment
• Excellent verbal communication skills and the ability to engage guests at all levels
• Passion for wine and the wine industry
• Professional appearance and demeanor
• Demonstrated ability to deliver excellent customer service and build relationships
• Must be able to communicate verbally and in writing in English
• Must be able to perform basic calculations such as adding, subtracting and dividing
• Must complete the JUSTIN Vineyards & Winery education program upon hire
• High School Diploma or GED required

Pay Range: $17.00 - $20.00 an hour, plus tips. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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