Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

About Valley Gates

Valley Gates installs, repairs, and maintains automatic gate systems, access control systems, and related equipment for gated communities and commercial properties.

About the Position

We are looking for someone to join our office team to help with estimating, customer communication, and coordinating work between our office and field technicians.

This position involves understanding technician recommendations, helping prepare estimates, communicating with customers, and organizing information needed to complete repair and installation projects.

Responsibilities

Answer incoming phone calls and assist customers

Dispatch service calls through our software

Help put together estimates for repair and installation projects

Communicate with technicians in the field about recommended work

Review technician notes and understand the scope of work

Help determine materials, labor, and project requirements

Communicate with customers and explain recommended work through email and phone conversations

Maintain accurate job information and documentation

Follow up on estimates to help secure approved work

Requirements

Ability to write professional emails with proper grammar and spelling

Comfortable communicating with customers professionally by phone and email

Good computer skills and ability to learn new software

Strong computer research skills

Organized and able to manage multiple tasks

Comfortable working independently

Comfortable working at a computer and desk for the majority of the day

Ability to understand technical information and manufacturer documentation

Aptitude for technical, mechanical, or construction-related information

You do not need direct automatic gate experience; we are willing to train the right person. Helpful Backgrounds Include:

Service estimating

Any technical trade background