Job Description

The ASE CERTIFIED MECHANICAL CLAIMS ADJUSTER position requires using hands-on technical experience to assist customers over the phone in a professional manner. Technical knowledge of vehicles is used to more effectively and efficiently process claims requests.

This position appeals to experienced and well-spoken mechanics that wish to use their skills and interest in cars in different way. The day-to-day work is taking calls over the phone and working on the computer to enter claim information. The hours and compensation are more consistent than what is found in a retail store environment. We have a strong team that works together and provide training that is needed to get the job done.

ESSENTIAL DUTIES:

•Receive inbound calls from dealer clients, service advisors, repair facilities, and retail customers regarding filing vehicle service contract claims •Determine eligibility and coverage through interpretation of contracts and other documents •Verify pricing of parts and labor charges according to industry accepted pricing guides •Determine the necessity and appropriateness of the requested repair or benefit according to repair manuals and industry standards •Assign on site inspectors when warranted •Purchase replacement parts and arrange delivery when necessary •Document relevant information regarding claims in a custom computer system •Assist contract holders and repair facilities with document submission to facilitate prompt claims payment •Perform various other duties as needed in the department

ESSENTIAL JOB REQUIREMENTS:

•Hands on experience as a mechanic in a retail dealership environment •Outstanding verbal and written communication skills •Ability to professionally communicate with customers over the phone •ASE Certification •Proficient with computers and Microsoft office •Self-motivated with a sense of urgency •Team player and outstanding work ethic •Typing (40 + WPM minimum)

OFFERED:

•Salary and benefits including medical, dental and 401K match •Comfortable and fun environment working alongside a dedicated team

HOURS:

•Monday-Friday (9-6) and one rotating Saturday a month (8-2)

Company Description

Ethos Group has a business model that is unmatched in our industry. We offer high quality comprehensive products and services with an emphasis on providing consulting, training, recruiting and technology solutions for franchised family-owned car dealerships across the country.