Job Description

THE PET EMERGENCY AND SPECIALTY CENTER OF MARIN (WWW.PESCM.COM) is looking for Full Time Client Service Representative/Veterinary Assistant to join our Ophthalmology department! This is a perfect position for that client service expert who has always wanted to work hands on with the patients!

ABOUT PESCM:  Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. We can accomplish this by working as a team, supporting our referring veterinarians, caring about every patient, learning from others, embracing change, and using intelligent and fair business practices.

WHY PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together!

PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat morale…all while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication.

ABOUT THE JOB: PESCM has partnered with Animal Eye Care and operates a very busy department inside our practice in San Rafael. The department is currently Tuesday and Wednesday but will be adding on a Thursday shift in the New Year, with the eventual plan to run Monday- Thursday. This position requires stellar client service in addition to hand’s on with the patients. While no animal handling experience is required, you must be comfortable with patient contact as this is an expectation of the position. We will train you!  While this position is currently PT in this department, we can offer FT hours.

RESPONSIBILITIES AND DUTIES:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Animal Eye Care services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing
• Restrain pets for exams and procedures with the nurses and doctor
• Learn to perform specific eye testing such as tear test, pressure checks, and staining
• Set up and break down the OR after surgeries
• Prep and clean packs
• Help track and put away inventory
• Discharge patients

SKILLS AND QUALIFICATIONS:

• Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team
• Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
• Must have the ability to multitask, prioritize, and delegate
• Demonstrate proficiency in computer skills including learning the software systems
• Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
• Able work in high stress situations and exercise good judgment as needed
• Present a neat, well-groomed appearance

BENEFITS OF WORKING WITH US:

We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!

PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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