Job Description

We are seeking a Senior Manager of Creative Operations to lead a team of project managers and producers, responsible for leading the end-to-end creative process for all marketing initiatives and the day-to-day creative operations for the Brand team.  This role will be a champion for the continued optimization of our processes, ensuring that final outputs meet strategic business goals, align to briefs and are delivered on time. It requires tight-knit collaboration and excellent communication skills, as you will partner with different roles throughout the organization, working closely with cross-functional partners and external vendors. This role reports into the Director of Global Marketing Operations.

This is a full-time position reporting to the Director of Global Marketing Operations.  We are considering remote candidates based in The U.S. for this position. Etsy offers three different work modes to meet the variety of needs and preferences of our team: Flex mode for candidates who are comfortable traveling to an office location 2+ times per week, Remote mode, and Office-based mode. Learn more about our flexible work modes and vaccination policy here.

YOUR RESPONSIBILITIES

• Develop staffing plans and forecast resource allocation needs. Lead all resourcing efforts for new projects in partnership with team leads (design, copy and strategy)

• Review briefs and assist with scoping efforts, ensuring that requests align to business priorities, include vital inputs for team and set expectations around timing

• Serve as a point of contact between the Brand team and all internal partners. Lead communication with external vendors and support the hiring of freelance talent

• Provide a strong strategic lens and ability to support the team in shaping creative processes and optimum workflows, both inside the dept, and cross-functionally

• Responsible for the team budget

• Participate in planning exercises, supplying perspective on team capacity and business needs. 

• Build positive relationships and demonstrate an ability to work with individuals at all levels of the organization

• Support and lead projects as needed

Qualifications

DO YOU HAVE?

• 5+ years experience as a Creative Operations leader and/or experience leading large scale integrated campaigns as a project manager and producer, either within an agency or as part of an in-house creative team

• Ability to collaborate, empathize, encourage, and persuade a broad set of cross-functional partners at all levels

• Demonstrated excellence in written and verbal communication

• Proven success as an effective people manager

• Experience in building, evangelizing, and adapting processes in highly agile workstreams

• Proven ability to know when to show flexibility or stand your ground in the face of process challenges

• Ability to calmly prioritize and efficiently resource, keeping others informed of plans and progress

• Consistent record of managing operations for multidisciplinary teams with a range of skill levels

• Excited about bringing people and teams together around common objectives

Additional Information WHAT'S NEXT If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about. OUR PROMISE At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets. FOR U.S. ROLES ONLY: Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.