Job Description

MICROSOFT WINDOWS DESKTOP ENGINEER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Leads and supports all technical deployment activities to ensure proper technology assets and applications are deployed
• Develops and packages operating systems and applications within Ivanti (RES) Automation and Microsoft Deployment Toolkit for Windows Operating Systems
• Applies operating system updates, patches, and configuration changes to deployment tools
• Evaluates and recommends upgrades to existing desktop technologies
• Monitors incidents within Eurofins ticketing system and assists with escalations and complex incidents as needed to maintain SLA
• Supports fast-moving, large scale corporate technical projects with testing, device planning, and scalable technical configuration
• Ensures that stakeholders and sponsors are appropriately informed on project status as required
• Communicates to stakeholders and IT regarding system operations and planned environment changes
• Plans, designs, socializes, and implements solution standards that can be deployed across the organization
• Leads, participate and influence others in the development and implementation of specific desktop solutions
• Continuously develops technical subject matter expertise on established and emerging desktop and other device technologies
• Mentors teammates on established and emerging desktop and other device technologies
• Configures test users and computers OU and GPO objects
• Active directory user configuration and troubleshooting
• Ability to read, write and maintain advanced scripts using modern languages like PowerShell and VB
• Create and update technical documentation

Qualifications

THE IDEAL CANDIDATE WOULD POSSESS:

• Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers, and external Customers);
• The ability to work independently and as part of a team with a courteous and professional attitude;
• Must display the ability to interact effectively in a cross-functional and international team; maintaining and leveraging strong work relationships
• Excellent time management and prioritization skills;
• Software troubleshooting ability for problem research and error isolation;
• Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment;
• The ability to handle objections and counter professionally; Must exhibit excellent judgment and independent decision-making skills
• Must execute with high quality
• Must operate in high-pressure situations and successfully handle multiple priorities
• Must display strong organizational skills
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
• Must have experience working with PC based hardware, software and networking components;
• The ability to lift up to 20 pounds.

EXPERIENCE, EDUCATION & CERTIFICATIONS:

• Requires 6+ years’ experience in a similar technical position for an organization with multiple locations
• Requires 3+ years’ experience using enterprise asset mgmt. systems such as Microsoft Deployment Toolkit
• Familiarity with application deployment tools and imaging
• Familiarity with VPN and other remote tools
• Familiarity using 3rd party remote access tools to troubleshoot remote user’s incidents

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm.  Candidates currently living within a commutable distance of Des Moines, IA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

EUROFINS IS A M/F, DISABLED, AND VETERAN EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.