Job Description

• Acting as the bio/pharmaceutical client liaison within the laboratory by communicating client's requirements to the technical staff
• Maintaining project-related documentation, communicating desired turnaround times, and managing information flow
• Facilitating and organizing client audits, visits, and conference calls; monitoring ongoing projects and providing status updates as needed
• Auditing client sample paperwork and resolving discrepancies
• Overseeing the general administration of bio/pharmaceutical projects (issuing quotations, answering billing and reporting questions, and scheduling sample pickups)

Qualifications

THE IDEAL CANDIDATE WOULD POSSESS :

• Applies GMP/GLP in all areas of responsibility, as appropriate
• Demonstrates and promotes the company vision
• Balances client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it
• Obtains necessary information for quote preparation and provides to pricing group for quote generation
• Audits sample paperwork at required times
• Schedules, coordinates and participates in client conference calls, visits and audits; attends meetings with technical groups as needed
• Documents client interactions into the project log database
• Assess client satisfaction by entering client concerns and complaints into the exception system; works with Group Leader to assist with resolution
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in science, business, or equivalent directly-related experience preferred (two years of directly related industry experience is equivalent to one full-time year of college in related major)
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm.  Candidates currently living within a commutable distance of Portage, MI are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

EUROFINS IS A M/F, DISABLED, AND VETERAN EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.