Job Description

_ Purpose of the Job and Expected Outcome_

The Project Manager Assistant will perform and process supporting activities for the Project Management Team for timely and accurate deliverables.

_ Key Accountabilities_

• Maintain electronic and paper study files to ensure they are up to date, accurate and available
• Perform Project Health checks as agreed upon with the Project Manager.
• Project Health Checks (monitoring the study) include but are not limited to:
  • Dashboard review,
  • outstanding study checks such as kit orders, shipments and lab orders,
  • initial query review and associated actions
  • working with clinical team to resolve escalated queries
• Collate project tracking reports that may be required by the Project Manager
• Distribute and follow up Project Manager Assistant related communications or materials to internal or external stakeholders in a timely and professional manner
• Reply directly to any external or internal email communication pertaining to, not limited to, sample receipt, reporting delays, and kit orders in a timely and professional manner
• Distribute approved business and/or study specific memo’s to the external stakeholder in a timely and professional manner
• Submit outbound specimen shipping requests and provide follow-up
• Update Center Overview document with study specific details, regions, couriers, and start batches requested by the Project Manager
• Order initial Start Batches of supplies to Investigator Sites
• Submit re-supply orders, as needed
• Create and facilitate the Study Contact Overview template with study specific details
• Participate in the internal and external kick-off meetings, as needed, along with the Project Managers
• Participate in the regular study monitoring meetings, as needed.
• Create draft meeting agenda, take meeting minutes, circulate to attendees as needed or requested by the Project Manager
• Upload meeting minutes to sharepoint
• Complete the Sample Destruction Form (SDF) and send it to Sample Management when requested by Sponsor to discard samples
• Complete database cleaning form for database updates/corrections
• Add or remove test codes per PM and/or Sponsors request using the Result Cleaning Form (RCF)
• Manage Logistic Studies including kit supply, sample storage, and/or Batch analysis ONLY studies
• Perform other duties assigned by Project Manager / Project Management Team Lead / Manager of Project Management
• Depending on the location (US, Europe, Asia), any additional tasks may apply

Qualifications

_ Position Specifications and Job Requirements_

Experience

• 1-2 years’ work experience or as per local operational requirement
• Experience in Customer Service / Laboratory, preferred

Education

• For the US is applicable: Associates or Bachelor degree in Healthcare / Life Sciences / Business or industry experience in Central Lab is also considered acceptable.
• For Europe is applicable: Bachelor degree in Healthcare / Life Sciences / Business or industry experience in Central Lab is also considered acceptable.
• For Asia is applicable: Associates or Bachelor degree in Healthcare / Life Sciences / Business or industry experience in Central Lab is also considered acceptable

Other

• Strong customer focus
• Strong communication and interpersonal skills
• Good at establishing and maintaining internal and external relationships;
• Energetic and enthusiastic person with a flexible and dynamic work ethic;
• Excellent command of English, spoken and written
• Proactive: is flexible, anticipates fast and accurately on problems, sets the right priorities and organize their own work by choosing an approach, while adhering to Standard Operating Process, which leads to the right solution.
• Professionalism: mastered knowledge and expertise regarding the work, works independently according to professional standards.
• Quality Oriented: works according to procedures and identifies matters that are not regulated and that need a decision of a ‘more experienced employee’. Monitors the implementation of the work.

Additional Information

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.