Job Description

THE POSITION :
Quality Oversight of Warehouse Operations, which includes drafting, managing, and communicating quality assurance events and metrics to both internal departments and with Clients regarding status of investigations, internal non-conformances, corrective/preventive actions (CAPAs), change controls, and internal audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Provide daily Quality oversight through warehouse auditing and issue escalation of applicable warehouse processes to Plant Manager and Quality Supervision.
• Collaborate with warehouse operations on investigations, internal non-conformances, change controls, trends, and CAPAs by initiating written drafts documents / client communications, reviewing drafts, or approving documents. Pending on criticality of event may be asked to submit documentation for second person quality review and/or approval.
• Analyze opportunities for improvements, trends, corrective/preventive actions, and effectiveness checks (receiving, put-away, inventory control, picking, packing, and shipping) through internal audit process.
• Attend routine Client meetings to provide updates, presenting identified metrics, and quality event status.
• All other duties as assigned

__Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel – Not required; however, may occur based on client or training needs.
• Hours – Full time role, 40 hours per week.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education : High School Diploma/GED required.

• Experience and/or Training : Minimum 2+ years quality support in warehouse, distribution, laboratory or manufacturing. Good oral and written communication skills.

• Ability to inspect, audit, and critically assess.

• Orientation to detail.

• Ability to:

  • Write clearly and informatively;
  • Edit work for spelling and grammar;
  • Vary writing style to meet needs;
  • Present numerical data effectively;
  • Read and interpret written information.

• Ability to use presentation, spreadsheet, and word processing software.

• Ability to communicate effectively with all levels of management and be comfortable presenting to clients at meetings.

• Excellent organizational skills.

• Ability to work with multiple instructions, manage multiple high priority projects and handle spontaneous changes in priorities.

• Flexibility and ability to adapt to change.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education : High School Diploma/GED required.
• Experience and/or Training : Minimum 2+ years quality support in warehouse, distribution, laboratory or manufacturing. Good oral and written communication skills.
• Licenses/Certificates : N/A
• Technology/Equipment: Microsoft Office Applications (Word, Excel, and PowerPoint, etc.)

****PREFERRED QUALIFICATIONS:

• Education : A college degree or equivalent experience.
• Experience and/or Training : 4+ years in Quality Assurance.
• Licenses/Certificates: Industry Quality Certifications (i.e., ASQ)
• Technology/Equipment: Microsoft Office Applications, Warehouse Management Applications, eQMS software

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk, and listen; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable. ****

Embrace Diversity I create an environment of awareness and respect. ****

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

#INC

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Follow us on LinkedIn | Twitter