Job Description
Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures (as of March 2019) are approx. 4.56 billion Euros, over 800 laboratories across 47 countries and about 45,000 staff.
Job Description At Eurofins US Microbiology, our goal is to make sure your individual testing profile meets both regulatory compliance and your overall program objectives in the most accurate and timely manner possible. Our technical staff of microbiologists and customer service representatives will work with you to choose the appropriate tests, methods and frequencies best suited to your specific needs.
Eurofins is searching for a Client Service Representative in Lancaster, PA.
CLIENT SERVICE REPRESENTATIVE RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
· Serve as project manager for clients' samples, keeping clients informed of status and TAT and lab informed of client requirements
· Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it
· Obtains necessary information for quote preparation Audits sample paperwork at required times
· Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
· Assess client satisfaction by entering client concerns and complaints into the complaint management system works with Laboratory Management to assist with resolution.
· Maintain supply inventory and verify invoices are correct.
· Assist in management of invoices for supplies and client billing. (Both internal and external)
· Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release forclients.
· Works with external and/or internal courier services to ensure timely arrival and delivery of samples
· Assists in coordinating logistics of courier routes when needed
· Understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPPs, and Methods.
· Registration of incoming samples, maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes.
· Enter the sample data into Eurofins labware management system in a timely and accurate manner.
· Assist in completing laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed).
· Adhere to appropriate quality measures to meet or exceed the standards set by government regulatory, and company requirements relevant to assigned duties.Adhere to all health, safety, and environmental regulations relative to assigned analytical work; maintain and assist others in maintaining a clean, safe work environment.Identify process difficulties and report these together with proposed solutions to supervisor.
· Maintain cooperative working relationships with all company employees. Communicate professionally, timely, and clearly to co-workers. This includes "intra" and "inter" departmental employees.
· Promote the company image through the exercising of sound and ethical business practices as related to the public and our customers.
· Continually strive to improve the quality of work we provide to our clients through existing and new technologies
· Perform other related duties as assigned including appropriate aseptic preparation and processing of samples and associated process controls.
· Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed.
THE IDEAL CANDIDATE WOULD POSSESS:
· BA Degree in science preferred, or equivalent
· Excellent interpersonal and organizational skills.
· Excellent communication skills.
Position is full-time, Tuesday -Saturday, 10 a.m.-6:30 p.m., with overtime as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
TO LEARN MORE ABOUT EUROFINS, PLEASE EXPLORE OUR WEBSITE WWW.EUROFINSUS.COM.
Qualifications BASIC MINIMUM QUALIFICATIONS:
Additional Information EUROFINS IS A M/F, DISABLED, AND VETERAN EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.