Job Description

The IT Intern is responsible for assisting in the maintenance, upgrade and management of the company’s software, hardware, and networks. The position provides up to Level 2 Technical Support.

Essential Duties & Responsibilities

1. Install and configure new PC/laptop software and hardware
2. Manage network servers and technology tools
3. Set up employee work accounts and workstations
4. Utilize Eurofins ticket system to support company staff
5. Monitor performance and maintain systems according to requirements
6. Troubleshoot issues and outages
7. Ensure security through access controls and backups
8. Upgrade systems with new releases and models
9. Develop expertise to train staff on new technologies
10. Develop technical documentation and IT procedures
11. Assist with assessment, implementation, and training of new companywide software systems
12. Assist IT Administrator with various Facilities related tasks.

Qualifications

Education/Experience

• At least 1 year previous work experience in a technical position (or equivalent education)
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
  • Microsoft Windows 10 and higher
  • Microsoft Windows Server 2012 and higher
  • Microsoft Hyper-V Core 2012 and higher

Knowledge, Skills and Other Abilities

1. Resourcefulness and problem-solving aptitude
2. Effective communication and analytical skills required
3. Strong project planning and organization skills
4. Must be able to work effectively in a team environment
5. Exceptional customer service & strong sense of professionalism
6. Ability to meet and exceed goals
7. Ability to clearly communicate technical information with employees
8. Ability to learn new & existing hardware and software technology as needed
9. Must be able and willing to adhere to corporation personnel policies and practices, including attendance and punctuality requirements

Certificate and Licenses

Must maintain a valid driver’s license with a satisfactory driving record

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, proportions, fractions, and percentages to practical situations. Ability to perform a financial analysis of IT projects.

Language Ability

Must have the ability to perform all of the following in English:

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, and legal documents
• Write reports, and business correspondence
• Effectively present information and respond to questions from groups of managers, employees, customers, and the general public as well as being able to respond to common inquiries or complaints from customers

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will regularly be required to sit and stand for long periods of time; walk; use hands; reach with hands and arms; talk; hear; and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl, and may be required to lift up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus as well as see color. The employee may be required to travel for extended periods of time.

In this position, the employee will be required to work in a team environment where the noise level is usually moderate. The employee may be exposed to work near moving mechanical parts, blood borne pathogens, human serum, and toxic or caustic chemicals.

Additional Information

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Monday-Friday 8:00am-4:00pm
• $16.00-$20.00 per hour

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.