Job Description

The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality control, and writing test files for instrumentation. This position requires travelling on short notice and providing exceptional technical support to customers including installation, troubleshooting, testing, and repairing issues with hardware, software, or reagents.

Essential Duties & Responsibilities
1. Receive, QC and prepare instruments for shipment
2. Verify proper functioning of instruments
3. Verify proper functioning of test kit systems on instruments
4. Write test files using different software systems
5. Provide technical assistance to customers for hardware, software, and reagents via
telephone and in-person communication
6. Recognize and communicate product issues, complaints, improvements, and resolutions
7. Document call contacts and assist with technical training of customers
8. Install diagnostics instruments into customer laboratories
9. Test reagents in customer laboratories on new and existing diagnostics instrumentation
10. Train customers
11. Provide on-site troubleshooting, repair and preventative maintenance
12. Assist customers with meeting their regulatory and verification requirements
13. Present product & technical information

Non-Essential Duties & Responsibilities
1. Maintain cleanliness of laboratory and equipment as needed
2. Assist with kit assembly when needed

Qualifications

Education/Experience
• Bachelor of Science degree in Engineering or a related field and at least
3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
• Previous experience working with customers and working remotely
• Previous diagnostic instrumentation experience preferred

Computer Skills
• Proficient in Microsoft Word, Excel, and Outlook
• Test Designer
• Internet Explorer, Chrome, or Firefox
• Must be willing and able to learn other software programs as needed

Knowledge, Skills and Other Abilities
1. General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)
2. Technical knowledge of Immunochemistry & ELISA testing
3. Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
4. Ability to communicate technical information and problems with customers and co-workers
5. Ability to learn new & existing instrumentation and software technology
6. Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
7. Ability to manually run tests
8. Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers
9. Ability to travel on short notice for periods of up to one week
10. Must be able to coordinate own travel arrangement when traveling to customer sites
11. Evaluate software and determine causes of malfunctions
12. General technical and customer assistance
13. Record data, make computations, analyze results, and write reports
14. Calibrate test equipment and determine causes of equipment malfunctions

Certificate and Licenses
• Must maintain a valid driver’s license with a satisfactory driving record

Additional Information

• Excellent Full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• $60,000.00-$70,000.00 salary

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.