Job Description

The TECHNICAL SUPPORT INTERN position will be a fixed term (12WEEK) assignment, meant to provide the intern with real-world work experience in a Technical Support role.

• The Technical Support Intern will assist with the following assigned duties: 
• Provide technical support and assistance to customers, both internal and external, regarding all Eurofins Abraxis products.
• Assist with technical support inquiries and investigations regarding all Eurofins Abraxis products:
• Develop and maintain sufficient product knowledge to help investigate complaints and respond to incoming technical inquiries regarding our products and services.
• Evaluate customer analytical information and provide appropriate guidance foe troubleshooting and continued product use.
• Perform lab-based testing, as required, to confirm customer related issues and report tothe appropriate teams for further investigation and resolution if necessary.
• Accurately maintain a detailed records regarding all investigation and application development experiments.
• Assist with the development and delivery of customer educational events and technical support materials.
• Work with OEM Instrument manufacturing partners to coordinate development and validation of new applications/methods on automated instruments as required.
• Assist R&D in the development of key post-sale applications for company products.
• Provide technical guidance and information to sales/marketing and our distributors.
• Organize and maintain the Technical Support demonstration laboratory.
• Develop personal technical and industry knowledge by seeking out educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualifications

THE IDEAL CANDIDATE WOULD POSSESS: 

• Previous laboratory exposure. Immunoassay and other biological/chemical assay techniques is a very strong plus.
• Must be a self-starter with the proven ability to successfully prioritize and manage several projects concurrently.
• Comfortable using various forms of communication for professional interaction (e-mail, phone, or in-person).
• Exceptional problem-solving and analytical skills. High attention to detail.
• Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint).

BASIC MINIMUM QUALIFICATIONS: 

• BS/BA degree in a scientific discipline (biology/chemistry preferred)
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is a temporary internship,  40 hrs a week.  Candidates currently living within a commutable distance of Warminster, PA are encouraged to apply.

EUROFINS IS A M/F, DISABLED, AND VETERAN EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.