Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Room, a delicious menu at Bolero Restaurante, and a total of 20 beautiful rooms to enjoy a getaway. Our venue is the perfect place for a wine country wedding or private event.

Europa Village Wineries and Resort is looking to fill the position of Senior Catering and Conference Services Manager. The ideal candidate will have a positive, motivating, and energetic personality, and able to lead a team to success. They must be able to think quickly on their feet, have a realistic perspective, and maintain calmness under pressure. If you have a passion for creating memorable weddings and unique events, and are seeking to work at a one-of-a-kind wine country destination, this is the perfect opportunity for you.Senior Catering and Conference Services Manager Reports To:

Director of Food and Beverage

Responsibilities Specific to Senior Catering and Conference Services Manager:

Possesses and lives Europa Village core values.

Secures, plans and executes all catering function specifics.

Sells and promotes weddings, private banquets, social events, and member related activities.

Maintains thorough knowledge of Europa Village’s story, services, facilities, and plans for expansion. Uses this information to book weddings and other events.

Demonstrates positive leadership characteristics, which inspire Villagers to exceed expectations.

Works closely with the Director of Food and Beverage on annual budgets for the Catering department.

Reviews budget monthly to ensure the department is meeting goals.

Manages the administrative and operational aspects of the Catering department.

Assists in developing and implementing policies specific to the Catering department.

Recruits, hires, mentors, and trains talented Villagers.

Structures the training agenda for new Banquet and Catering team members.

Ensures Banquet and Catering teams executes plan for a successful event.

Plans, organizes, and implements unique events for the winery and Wine Club members.

Envisions overall plan for events and weddings.

Negotiates with vendors to price each event and assesses profitability of each event.

Prepares correspondence to include proposals, letters, ‘thank you’ notes, BEO’s, contracts, and follow-up.

Generates new clients by calling, networking, and using social media.

Works with sales managers to prepare pre/post-convention meetings.

Supports Group Sales Team by assisting with the planning and execution of all group related functions.

Accurately communicates with Department Heads all necessary event details including reserved spaces, time of events and conferences, to ensure minimal impact on operations.

Maintains a good working relationship with all Department Heads, Villagers, and guests.

Oversees client issues and ensures effective and long-term problem resolution.

Conducts post-evaluations of each event and reports the successes and the concerns to the team to improve the Catering department.

Works with Group Sales on menu planning.

Works with Executive Chef on special menu planning and preparations.

Develops relevant industry relationships as well as maintains relationships with existing key clients and vendors.

Nurtures a positive working environment.

Works to stay current on event themes, guest service, sales, and supervisory procedures and practices.

Accurately and efficiently operates the POS systems.

Updates, manages, and maintains AMADEUS.

Answers phone calls, takes reservations, and responds to emails in a timely manner.

Understands the Société Memberships and assists with sell of memberships.

Other duties as assigned.

Expectations of Senior Catering and Conference Services Manager:

Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.

Comfortable working on feet for long periods of time.

Able to communicate Europa Village’s story.

Treats all Villagers and guests in a respectful manner.

Arrives to work prepared with excellent personal presentation standards and clean and pressed clothing with appropriate shoes.

Arrives on time and is respectful of attendance and punctuality.

Adheres to Europa Village’s policies and procedures.

Is hospitable, welcoming and exhibits a positive attitude and willingness to assist where necessary.

Pays attention to detail.

Must be available to work nights, weekends, and holidays.