Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative

Eurotec

Customer Service Representative

La Habra, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Online luxury furniture retailer is seeking an energetic individual to join us as a customer service lead/representative. Daily responsibilities:

    • Field inbound calls and provide assistance to customers with their products and delivery.
    • Follow up with customers on an as-needed basis to provide timely solutions to their requests.
    • Focus on ensuring one-call resolution to customer issues, to reduce customers' needs to make multiple calls.
    • Take and resolve escalation calls and document how the issue began and got to the point where it became escalated. Periodically compile this data into a report and work with management team to create processes to eliminate the root issue.
    • Work with others within customer service department and document their requests. Work with management team to create processes to eliminate the root issues. Who we are looking for:
    • A hard-working individual that is able to communicate well
    • A person that is driven by performing well and making customers happy while ensuring company's needs are met
    • Someone that understands e-commerce and the ever-changing needs of online customers
    • A person that is analytical about challenges and can face them without being emotional
    • Quick learner and comfortable on a Windows desktop PC
    • Someone that is comfortable being on the phone for 5-7 hours a day Compensation:
    • About $16-$18/hour, depending on experience and skill level
    • Health benefits
    • 401K after 1 year employment