Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Banquet Captain at the Madison East DoubleTree.
Why You’ll Love Working with Us The Madison East DoubleTree is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
USA Today Top Workplace Winner 2025
WI State Journal Top Workplace 2025
Madison Magazine Best Places to Work 2025
AZ Central Top Workplace 2024
Cultural Excellence Award 2024
** Starting wage for this position is $15.00 per hour but final wage will be based on experience**
FLEXIBLE AND AVAILABLE TO WORK FROM 3-11 PM SHIFTS* AVAILABLE AND FLEXIBLE TO WORK FROM MONDAY-FRIDAY, WEEKENDS, AND HOLIDAYS
Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Professional Development:
Dedicated training and development with opportunities for growth
Educational and professional certification assistance
Team Member Travel Perks:
Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
How do I make an impact on my team?
Our friendly and attentive Banquet Captain helps provide exceptional service and customer care in our restaurant and/or during event functions.
Supervises daily food & beverage banquet service and set-up to ensure guest satisfaction
Demonstrates the ability to multi-task in a fast-paced environment, ensuring timely and organized event execution.
Bilingual communication skills are a plus to better serve a diverse guest population.
Meets with banquet meeting planner or contact to establish rapport and evaluate any immediate needs
Assists in the development, coordination and implementation of banquet practices and procedures
Assists in the selection and training of banquet staff
Greet every guest with a friendly smile and welcoming attitude
What does success look like in this role?
Six months of supervisory experience
One year of previous banquet server/food & beverage experience
Strong interpersonal and communication skills
Effective problem-solving skills
Ability to handle pressure with poise and finesse
Positive attitude, outgoing and friendly personality
Strong leadership and a professional image
Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.