Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Herriott's Rents, Tents, & Events is looking for an experienced sales representative to join our team as an Event Rental Consultant. If you are self-driven, outgoing, and detail-oriented, read below! Driver's License and good driving record required.

PRIMARY JOB FUNCTION:

This position is ultimately responsible for:

guiding clients through the rental process in full

ensuring customer satisfaction

upselling products and services

MAJOR RESPONSIBILITIES:

Guide and educate clients through the rental process, from initial inquiry to final follow-ups.

Ensure customer satisfaction and understanding of the rental policies and processes.

Ensure proper customer care and ease of rental.

Maintain knowledge of up-to-date industry trends.

ACCOUNTABILITIES:

Deliver excellent service to ensure high levels of customer satisfaction

Correct customer complaints and concerns into a positive experience

Solidify rapport with current customers to ensure repeat business or referrals

Answer phones pleasantly and cheerfully

Ensure customers are greeted in a warm and welcoming manner

Answer and organize emails for efficiency and clarity

Respond to customers online

Take messages and pass them to the appropriate person and ensure receipt

Gather, assemble, and process quote and order information

Match rental items and services to customer requests

Retrieve customer and order information quickly

Understand and communicate processes and policies effectively to customers

Ensure cleanliness and photo-quality organization of the front desk/showroom

Review credit card and online payments to ensure collection within 15 days of delivery

Assist with the Customer Pickup Door over lunch breaks or periods of busyness

Recommend and make packages for frequently rented items

Suggest new products to meet customer needs

Suggest new business strategies to attract new customers, expand store traffic, and enhance sales

Maintain a steady book of business via organized and consistent client interaction

Create business strategies to attract new customers, expand store traffic, and enhance sales

Know what is always happening on the floor and be willing and able to assist and intervene for relationship improvement and troubleshooting challenges

Identify emerging markets and market shifts while being fully aware of new products and competition

Update product information and standard operating procedure documents for continued accuracy

Collaborate with Operations team to ensure complete and successful installations

Metrics:

5-star reviews/referrals

Respond to emails and online requests within 1 hours, answer phones within 2 rings

Take ownership of challenges and questions before escalating using 1:3:1 method

Acknowledge 75% of events booked

Meet or exceed sales projections

Reduce number of errors and omissions of rental agreements

Suggest 2 packages per month

Experience Required:

Ability to understand and follow specific instructions and procedures

Word processing and/or business software experience

Skilled in the use of operating basic office equipment

Customer service skills

Basic math skills

Must be able to lift 50 lbs

Spatial awareness to create detailed floorplans and layouts

Experience Preferred:

Call Center Experience

Events-based Experience

Education Required:

High School Diploma or Equivalent

Education Preferred:

Some college

Degree in marketing, sales, or similar preferred

Certification in event rentals, or a similar field

Type of Employment/Termination: “At-will.” All employees of Broman Resa, LLC are, and remain, “at-will” employees. Either Broman Resa, LLC or the employee may terminate the employment relationship at any time, with or without cause, and with or without notice, and for any reason or for no reason.

Introductory Period: All new employees are subject to a 90-day introductory period.