Job Description
Join the team as Events Manager 1 and become one of the authors in our story.
The Events Manager 1 plays a key role in creating exceptional experiences through seamless planning and execution of a wide range of corporate and social events. The position operates heavily in the Delphi software system, follows protocols for detailing events from the contract conversion to final billing and post-event follow up. Collaboration is essential, as this role works closely with the Director of Events, Senior Event Managers, Sales Managers, Director of Banquets, Banquet Captains, Culinary teams, and corporate, wedding and third party event planners, to detail corporate programs, weddings and social events, through the creation of customized Group Resumes and Banquet Event Orders. Develops trusted relationships with each client to ensure program objectives are met/exceeded, high levels of service and attention to details are upheld, and opportunities for repeat business and referrals are secured.
Onsite contact for contracted event hosts during the planning and execution of events. Responsible for servicing and detailing BEOs (banquet event orders) for definite corporate, weddings and social groups. Responsible for planning and executing site inspections and production/planning meetings for corporate, weddings and social groups. Supports Event Coordinator, Senior Event Managers, Director and Assistant Director of Events with pre-planning and on-site event production, including internal administrative tasks. Attends weekly BEO meetings, ensuring that all group Resumes are distributed with accurate information and in a timely manner.
Collects all pertinent information from clients in order to meet internal deadlines is critical to this role’s success. Maintains and develops partnerships with all internal departments and key third-party vendors. Focus on menu creation, on-site activities & the ability to upsell, are key to driving revenue. Capturing additional events and site fees from groups and private events are top goals for this manager. Finally, working with Banquet Managers on the day-of execution and assisting accounting with accurate and timely bill distribution are important as well.
Core Responsibilities :
**CATERING & CONFERENCE SERVICES: **
● Responsible for managing all facets of corporate, weddings and social events, under $100k estimated revenue, as well as short-lead bookings.
● Act as a liaison between the Client and Operations of the hotel, to ensure a successful event for the clients and their guests, and that all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel. Main point of contact for assigned group contracts, and dedicated contact for inter-departmental planning.
● Developing Timelines, BEOs, Floorplans, Resumes, Cost Estimates and Final Billing that streamline the client experience, as well as our internal operational needs.
● Assist in communicating costs to clients in advance with accurate cost estimates, and contacting clients for timely collection of deposits for catering events. Partner with Banquets and Accounting to develop accurate master bills and ensure bills are sent out soon after group departure.
● Provide billing information to Director and Assistant Director of Events for updates on the weekly Catering Pace Report and monthly Forecasting.
● Develop, input and distribute Resume data for each corporate, social event & wedding group.
● Attend the Arrivals meeting for the day before and day-of events, as well as daily Rally meeting for an in-house group/client.
● Maintain internal deadlines, and prepare all documents for the Events Coordinator to distribute for weekly meetings including BEOs and Resumes, and support Events Supervisor as needed with BEO and Resume distribution.
● Coordination of contacting all authorized Vendors to execute arrangements for functions, including audio/visual needs.
● Overseeing Vendor load-in and strike when Vendors are contracted by the hotel; and ensuring Planner oversight of Vendor load-in and strike when contracted by the Planner or Client directly.
● Assist Banquet Managers and Captains with running events, and event coverage for Senior Event Managers and Directors, as needed.
● Greet all clients as they arrive at the hotel to ensure that they have all required items.
● Plan and oversee formal client Pre-Con meetings with all Department heads prior to program start date.
● Participate in weekly operations meetings to communicate upcoming group’s needs.
SALES:
● Execute successful site visits & planning meetings
● Ensuring the achievement of resort revenue goals, including Food and Beverage minimums and Site Fees.
● Effort to upsell Food and Beverages, Site Fees and Activities/Experiences to planners and clients, offer pricing options that maximize revenue and profit for the resort, and streamline labor and costs.
● Keeping costs to a minimum by reviewing hours of events, ensuring maximum revenue for each program, and streamlining costs without sacrificing quality.
Salary: $71,000.00
Qualifications
Required Qualifications:
The ideal candidate will possess excellent communication skills as well as strong organizational skills and attention to detail. Must have a strong sense of urgency, and work in a timely and highly collaborative environment, with the ability to multitask and quick response time. Must be able to demonstrate thorough knowledge of the hotel's layout, function space, pricing and all other information needed to successfully execute various events. Passion for high-touch service preferred, with previous experience in luxury fine dining and/or resort desirable. ****
Additionally:
● Experience in a luxury resort or hotel.
● Quick response time and strong follow through.
● Great communication skills and ability to work with a diverse group of team members including
Sales and Food & Beverage teams.
● Knowledgeable of all hotel/resort department functions.
● Strong and open communication skills.
● Well-organized and detail oriented.
● Ability to thrive in a fast paced environment, and strong attention to detail.
● Ability to execute special projects with minimal supervision.
● Must be positive, result-orientated and can work under pressure.
● Flexible work schedule, must be available nights and weekends. Able to work as required, with flexible days/hours. Able to be present on-site/at the resort location in the Carneros area.
Preferred Qualifications
Experience in event planning.
Knowledgeable with legal and contractual agreements.
Knowledge of local cultural establishments in the Napa and Sonoma Valleys, (Wine, Cuisine, Art, Retail etc.).
Knowledge of personal computers and Google Suite applications, as well as various property specific applications, such as: Delphi and Opera preferred.
Additional Information
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com
SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.