Job Description

The team member in this position is responsible planning and managing the execution of meetings and events for Ameristar St. Charles. The position has responsibility for upselling, detailing and ensuring a seamless execution of group events while working in conjunction with sales teams and operations teams where appropriate.

** Duties and Responsibilities**

Manage Meetings and Events: Planning through Execution

• Communicate all details surrounding a Group event to Property in advance of arrival
• Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property
• Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics.
• Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience
• Prioritize accurate and timely communication both with the client and the property
• Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way
• Lead and/or participate in departmental meetings including BEO, Resume, Sales, & OPCO, etc.
• Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailed
• Confirm group’s MOP (Method of Payment) is verified and review group’s invoice following the event
• Monitor & track daily, weekly, monthly and quarterly audit, productivity and revenue reports for all Conference Center and Hotel events. Maintain the integrity of the client database.
• Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue
• Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the Property
• Responsible for building and retaining client relations resulting in exceptional guest service and repeat business
• Engage in a sales-focused atmosphere that promotes sales growth
• Maintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weakness
• Maintain knowledge of all promotions throughout the property to stimulate and retain business
• Represent Ameristar St. Charles at meeting industry conventions/networking events when needed
• Maintain a positive professional image at all times
• Perform all related duties as assigned by department leadership

Managing Profitability

• Create opportunities to upsell during event planning
• Ensure synchronicity through planning for operational efficiencies and profitability
• Follow standards to ensure profitability targets are met

Ensuring Exceptional Customer Service

• Create an atmosphere that meets or exceeds guest expectations
• Set a positive example for both team members and guests
• Interact with guests to obtain feedback on quality and service standards
• Respond to and handles situations requiring service recovery
• Strive to improve service performance
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement

Qualifications

• These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent in event management, business, or related field, as well as one to three years of experience in the hospitality industry
• Broad understanding of managing all aspects of meetings and catered events
• Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
• Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations
• Excellent verbal & written communication skills for variety of audiences
• Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Sales Force / ASEM, GroupRev, Sertifi, and others
• Strong project management skills, managing multiple simultaneous projects

** Important Notice** :

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.