Events and Operations Coordinator

Courtyard Coconut Grove (Marriott)

JOB OVERVIEW : The Sales & Operations Coordinator is a hybrid role that combines support responsibilities in sales and events with supervisory oversight of hotel operations. This position ensures seamless assistance to the Sales and Catering team while also supporting and overseeing daily operations across multiple departments, including Events, Food & Beverage, Front Desk, and Administrative Services. The Coordinator must be detail-oriented, proactive, and flexible—able to manage client communication and event administration while guiding operational teams to deliver service excellence and achieve hotel goals.

RESPONSIBILITIES:

Sales & Event Coordination

• Serve as a first point of contact for incoming sales inquiries; respond promptly and professionally to clients and partners.
• Support Sales and Catering with room blocks, reports, group resumes, BEOs, billing details, and client communications.
• Assist with pre-event, main event, and post-event stages, ensuring smooth execution and client satisfaction.
• Develop knowledge of hotel products, services, function space, F&B offerings, and AV to support sales and event success.
• Utilize digital sales and hotel systems (Delphi, CI/TY, PMS, POS) to maintain accurate records and reporting.
• Participate in site tours, client meetings, and sales activities to help achieve revenue goals.

Operational Oversight & Support

• Coordinate and assist with daily operations in the front desk, F&B outlets, events, and administrative areas as scheduled or assigned.

• This Hybrid role with be scheduled to cover is all operations of the hotel from events coordinator to operational department supervisor role to ensure shifts are covered and maximum priority assigned to the guest experience.

• Job Functions to include:

  1. Coverage of Front Desk Shifts
  2. Coverage of Bistro Shifts
  3. Coverage of Housekeeping Supervisor Shifts
  4. Coverage of Banquet Setup and Execution Shifts
  5. Administrative tasks as assigned

• Support departmental compliance with hotel policies, standards, and procedures.

• Provide supervisory guidance when needed, helping staff resolve issues and maintain accountability.

• Collaborate with the events team to ensure successful execution of meetings, banquets, and special events.

• Monitor event setup, service, and breakdown; step in to provide hands-on support when necessary.

• Assist with scheduling, payroll coordination, reporting, recruitment, and onboarding as assigned

Qualifications:

- Bachelor’s degree in Business Administration, Event Management, Marketing, or related field.
- Proven experience in event planning and operations coordination.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple projects simultaneously.
- Proficiency in Microsoft Office and event management software.

Why Join Us?

- Be part of a dynamic and collaborative team dedicated to excellence.
- Opportunities for growth and development within the company.
- Competitive salary and comprehensive benefits package.
- Engaging work environment with a focus on work-life balance.

This is an exciting opportunity for an Events and Operations Coordinator eager to make a significant impact through effective event planning and operational management. If you are enthusiastic, driven, and ready to contribute to our success, we invite you to apply!