Job Description

EVERSTAFF IS SEEKING AN ORDER MANAGEMENT SPECIALIST FOR A REPUTABLE COMPANY IN NORTH OLMSTED, OH!

You will be responsible for processing orders accurately and timely, following the order from entry to shipping, and communicating with customers any order status updates.

POSITION RESPONSIBILITIES:

• New order entry and validation through systems.
• Communicate with the Account Manager regarding special pricing by item, by order, etc.
• Work with other departments to ensure timely order fulfillment.
• Communicate with the accounting team about rush sales orders on credit hold; credit card order
• Communication of order acknowledgements, confirmations, or adjustments in shipping expectations to the customer.
• Coordination with warehouses and carriers to ensure order shipment and delivery, including escalating urgency based on order dynamics.
• Interact with customers regarding details around order management and order shipping.
• Backup Support for Customer Experience Leads and Sales Support Specialists

QUALIFICATIONS & SKILLS:

• 4-year degree or equivalent work experience in industry or related field
• Minimum 3-5 years in customer service or administrative assistant position
• Experience in distribution preferred
• Strong and accurate clerical skills; data entry
• Expert level MS Office understanding
• Ability to handle sensitive information confidentially and with discretion
• Proficient multi-tasking abilities
• Verbal and written communication skills

ADDITIONAL INFORMATION:

• Full-time, direct hire
• Benefits:
  • Company paid medical, dental, vision, and life insurance
  • PTO
  • 401k with match
• $45-50k
• Career advancement opportunities
• Modern facility with excellent work environment

Qualified candidates, please submit your resume for immediate consideration.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law.

EverStaff if an equal opportunity employer (M/F/D/V/SO/GI)