Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check

Responsibilities and Duties:

Maintains confidentiality according to HIPPA regulations and company policies.

Adheres strictly to departmental standards and policies, including state and federal regulations.

Communicates effectively and professionally with co-workers, manager and patients via phone, email and in person.

Monitor, manage and troubleshoot all EHR issues.

Perform administrative functions in EHR

System configuration and maintenance

Upgrades and modifications to the EHR

Perform the following EHR Superuser items:

Add and disable users, manage user roles, and departments

Monitors all EHR buckets, labeling, routing, and closing documents as needed

Identifying and troubleshoot all errors

Manage and keep practice bucket in EHR up to date

Clinic optimization

Create/modify clinical workflows through EHR

Interface management o Administrative and end user support

Keep up to date on changes and enhancements to EHR

Implement changes systematically as they are introduced o Follow updates and release notes

Review functionality with administration, providers, and clinical managers

Clinical support

Liaison between EHR and practice

Best practice and utilization for providers, clinical staff, front office staff, and billing staff.

Analyze workflows and standardize processes and protocols

Map orders to CPT codes o Manage encounter layout

Manage/create provider profiles

Create departments

Implementation/Integration clinical applications such as:

EHR Telehealth

Dragon Medical One/Embedded

TytoCare

Phreesia

Other Market Place Partners

Training

All new hires

Releases: Biweekly, Spring, Summer, and Fall

EHR Reporting:

Clinical

Utilization

Quality

Management

Financial

Custom report

All other duties as assigned.

Ensures daily to promote an environment filled with teamwork, a positive outlook, and constant professionalism

Serve as the first point of contact for end users seeking technical assistance.

Provide support via phone, remote, and in-person.

Provide basic desktop troubleshooting and support for all laptops, desktops, tablets, and peripheral devices at Evergreen.

Accurately address, document, and complete tier 1 tickets within the ticket system accurately and in a timely manner.

Elevate tickets to tier 2 as necessary.

Install and configure computer systems and applications.

Maintain hardware and software inventory in accordance with IT policies.

Relocate staff IT equipment as needed with approval from COO.

Provide education to end users to help alleviate future issues.

Manage user account passwords in active directory.

Make daily rounds with end users to assess end user needs.

Ensures daily to promote an environment filled with teamwork, a positive outlook and constant professionalism.

All other duties as assigned.

Qualifications and Skills:

High School Diploma or equivalent

1 year Clinical Experience, preferred

2 years office experience; preferred

Knowledge of computer and/or networking security systems, application, procedures and techniques.

Communication, interpersonal, clerical, and organizational skills necessary to complete job duties.

Ability to handle and maintain confidentiality of the workplace.

Physical requirements:

Prolonged periods sitting at a desk and working on a computer. The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. Requires long hours of standing and moving. Must be able to lift up to 15 - 35 pounds at times. This job requires some travel between multiple Evergreen locations.

Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T

Stewardship

Patient & Population Focused Health Care

Integrity

Respect

Innovation

Teamwork