Community Health Worker

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check. Community Health Worker (CHW): An individual who meets qualification criteria adopted by the authority under ORS 414.665 and who: (a) Has expertise or experience in public health; (b) Works in an urban or rural community, either for pay or as a volunteer in association with a local health care system; (c) To the extent practicable, shares ethnicity, language, socioeconomic status and life experiences with the residents of the community where the worker serves; (d) Assists members of the community to improve their health and increases the capacity of the community to meet the health care needs of its residents and achieve wellness; (e) Provides health education and information that is culturally appropriate to the individuals being served; (f) Assists community residents in receiving the care they need; (g) May give peer counseling and guidance on health behaviors; and (h) May provide direct services such as first aid or blood pressure screening. Personal Health Navigator (PHN): An individual who meets qualification criteria adopted by the authority under ORS 414.665 and who provides information, assistance, tools and support to enable a patient to make the best health care decisions in the patient's particular circumstances and in light of the patient's needs, lifestyle, combination of conditions and desired outcomes.

Community Health Worker Essential Functions

• Maintains confidentiality according to HIPAA regulations and EFM policies. • Adheres strictly to EFM departmental standards and policies, including state and federal regulations. • Work with patients, families, and the healthcare team to identify member needs and challenges. Utilize information to develop CHW plans or contribute to Care Management (CM) plans for the patient to increase activation, access, and appropriate use of services. • Teach patients and families skills to access, enroll in, and utilize services and resources on their own by providing motivational coaching, helping make and get to appointments, and help to overcome resistance of using services. • Assist and educate patients and families with enrolling in health and social service programs (e.g. SNAP, WIC, health support systems) and accessing community services such as transportation, shelter, food, etc. • Evaluate and modify support as necessary by working with patients and teams to assess progress, identify needed changes and revise plans. • Work to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members. • Provide recommendations for program and/or process adjustments. Support preparing, implementing, and marketing programs and initiatives to enhance patient engagement. • Assist with the development of new policies and procedures. Provide recommendations for program and/or process adjustments. • Establish and maintain cooperative and productive working relationships with internal and external stakeholders contacted in the course of work. • Provide excellent customer services, meeting the needs of patients, following through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner to ensure equity and inclusion in the delivery of services. • Work collaboratively within and across team environments that may include other Community Health Workers (CHW), Health providers, and Behavioral Health providers. • Educate self and others of resources available for populations served. • Support the coordination of and facilitate self-management classes and skills development events. • Establish and maintain cooperative and productive working relationships with internal and external stakeholders contacted in the course of work. • Participate in site-specific and clinic-wide initiatives on an ongoing basis. • Attend and actively participate in pod, nursing, and team meetings. • Display high standards of office conduct.

Education/ Experience

• High school diploma or equivalent. • One year experience in a clinical setting is required. • CHW Certification required or ability to obtain within first six months of hire. • OHP assister certification preferred or ability to obtain within first two months of hire.

Community Health Worker Required Qualifications:

Driving will be necessary as part of this role. CHW’s are required to comply with all state laws and requirements for driving. CHW’s will be expected to provide proof of driver license and auto insurance upon request. Physical requirements: • Prolonged periods sitting at a desk and working on a computer and long periods of time walking and/or standing is required. • The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms. • The employee is occasionally required to sit and stoop, kneel, or crouch. • May be exposed to patients with infectious diseases. • Must be able to lift up to 15 - 25 pounds at times. Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T • Stewardship • Patient & Population Focused Health Care • Integrity • Respect • Innovation • Teamwork

Benefits:

• Health, Dental, Vision benefits • Life Insurance • 401k with a company match up to 6% • Paid Time Off