Job Description

We’re looking for someone who is technically-savvy and driven to create amazing experiences for our customers. You would work directly with our customers and our sales, success, and engineering teams to help improve our product. It’s a unique chance to be an advocate for our customers and help improve our incredible product.

RESPONSIBILITIES

• Handle pre-sales, technical support, and order management inquiries from customers.

• Handle questions via telephone, email, and chat addressing both hardware, software and app related issues

• Maintain clear and thorough documentation of support emails, calls, and chats for existing products

• Maintain ownership of cases through final resolution

• Multitask through multiple systems and multiple tools while troubleshooting with customers

• Escalate appropriate issues to the Subject Matter Expert(s) or to the client contact

• Evaluate and take action on requests for exceptions to client support policies

• Act as the last point of contact for the customer

• Effectively communicate with team members and customers

• Proactively identify ways to avoid recurring issues by recommending new and updated processes and technical articles

NOTE: Must be within commuting distance to Austin, TX

Company Description

Everise is an award-winning Asia-based global experience company, powering transformation for Fortune 500 companies and the world’s most loved Unicorns. Our strong relationships and deep technical knowledge allow us to nurture innovation and deliver immersive customer experiences for the brands of tomorrow. Leveraging on a global economy of experience experts, each of our subsidiaries offer a unique pool of industry-specific knowledge. Through Hyperlab’s superior enterprise AI, C3/CustomerContactChannels’ omnichannel solutions, Trusource Labs’ innovative technical support, and the native speakers at Globee—our joint venture with South Korea’s UBASE—we form an interconnected web of services and products that elevate every part of the customer experience. Together, we create over half a million experiences daily, in 20 different languages, across 13 centers globally. #weareeverise