Job Description

CUSTOMER SERVICE REPRESENTATIVE (WORK FROM HOME)

POSITION PURPOSE: In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO.

JOB RESPONSIBILITIES

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

QUALIFICATIONS

• Ability to pass a drug screen and background check

• Dedicated area to work from in your home

• Internet speed requirement of 20 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)

• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

• Strong decision making and analytical abilities

• Ability to identify customer needs and clearly articulate products and services

• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

• Highly developed sense of integrity and commitment to customer satisfaction

• Meet all attendance and dependability requirements

• Be a team player

Company Description

Everise is an award-winning Asia-based global experience company, powering transformation for Fortune 500 companies and the world’s most loved Unicorns. Our strong relationships and deep technical knowledge allow us to nurture innovation and deliver immersive customer experiences for the brands of tomorrow. Leveraging on a global economy of experience experts, each of our subsidiaries offer a unique pool of industry-specific knowledge. Through Hyperlab’s superior enterprise AI, C3/CustomerContactChannels’ omnichannel solutions, Trusource Labs’ innovative technical support, and the native speakers at Globee—our joint venture with South Korea’s UBASE—we form an interconnected web of services and products that elevate every part of the customer experience. Together, we create over half a million experiences daily, in 20 different languages, across 13 centers globally. #weareeverise