Job Description

Technical Support Representatives will provide technical assistance and troubleshooting for residential and business corded/cordless telephones, answering machines, and other media and communication devices. They will also answer general inquiries and order questions as well.

These exchanges are a permanent representation of our commitment to customer satisfaction. The ability to multi-task, remain current on product knowledge and the Process, and providing a complete solution to customer inquiries would be requirements for a Technical Support Representative.

These services will be provided while maintaining and adhering to policies and procedures and performing within the established account KPI’s: (AHT, QA scores, ASA, accessibility, and repeat call percentage).

Agents are eligible for a bonus when established KPI’s are met or exceeded.

Qualifications

· Ability to clearly demonstrate exceptional written English skills

· Prove strong problem solving skills by assessing a problem, researching a solution, and working with a customer to completion

· Outstanding organization and time management skills with attention to detail

· Patience for challenging situations

· Ability to communicate step by step instructions

· Capacity to think independently and find both creative and correct solutions

· Initiative to solve and report problems

· Previous Customer service and or Technical/Troubleshooting experience preferred

· Must work well independently and with a team

· Experience navigating database programs and internet sites

· Ability to Type at 50 WPM

· Basic telephone skills

Company Description

Everise is an award-winning Asia-based global experience company, powering transformation for Fortune 500 companies and the world’s most loved Unicorns. Our strong relationships and deep technical knowledge allow us to nurture innovation and deliver immersive customer experiences for the brands of tomorrow. Leveraging on a global economy of experience experts, each of our subsidiaries offer a unique pool of industry-specific knowledge. Through Hyperlab’s superior enterprise AI, C3/CustomerContactChannels’ omnichannel solutions, Trusource Labs’ innovative technical support, and the native speakers at Globee—our joint venture with South Korea’s UBASE—we form an interconnected web of services and products that elevate every part of the customer experience. Together, we create over half a million experiences daily, in 20 different languages, across 13 centers globally. #weareeverise