Job Description

C3 an Everise company is a global experience company, founded on a unified vision of becoming the world’s leading Asia-based experience enabler by fusing human and digital workforces to transform how global enterprises interact with their customers. Leveraging on a global network of experience experts, we offer a unique pool of industry-specific knowledge. Through our Systematic Insights we deliver end-to-end experience solutions for Fortune 500 companies and the world's most loved unicorns.

The Licensed Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services. The representative will make insurance sales to a predetermined schedule of customers. Competitive commissions and bonus structure. Possible training options for previously licensed representatives.

This is a seasonal position.

Job Responsibilities:

• Professionally handle a high volume of incoming calls
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance and licensing requirements
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Responsible for call disposition or compiling and generating reports as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

• Required: Possess a current Nevada State License for Healthcare Insurance Sales
• Must pass background, and drug screening to qualify
• 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
• Strong detail orientation and excellent communication/listening skills
• Ability to pass all skill assessments including demonstrated experience with Microsoft applications
• Bilingual (Spanish/English) skills a plus
• Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Ability to type a minimum of 30 WPM

Job Type: Full-time

Pay may depend on skills and/or qualifications

Company Description

Everise is an award-winning Asia-based global experience company, powering transformation for Fortune 500 companies and the world’s most loved Unicorns. Our strong relationships and deep technical knowledge allow us to nurture innovation and deliver immersive customer experiences for the brands of tomorrow. Leveraging on a global economy of experience experts, each of our subsidiaries offer a unique pool of industry-specific knowledge. Through Hyperlab’s superior enterprise AI, C3/CustomerContactChannels’ omnichannel solutions, Trusource Labs’ innovative technical support, and the native speakers at Globee—our joint venture with South Korea’s UBASE—we form an interconnected web of services and products that elevate every part of the customer experience. Together, we create over half a million experiences daily, in 20 different languages, across 13 centers globally. #weareeverise