ABOUT EVERYTABLE
Everytable is on a mission to transform the food system to make fresh, nutritious food affordable and accessible to everyone, everywhere. We are a VC-backed social enterprise headquartered in Los Angeles, and after closing our Series B funding round, we’re laying the foundation for rapid national expansion.
Our innovative business model has been featured in The New York Times, CNBC, Shark Tank, Fast Company, Forbes, etc. because it’s unlike any other food business. It all starts with our central kitchen where chefs prepare meals efficiently and allow us to price our menu according to what each community can afford. Our ready-to-eat meals are then delivered through a variety of channels: grab-and-go storefronts, home-delivered subscriptions, SmartFridges vending machines, and institutional food service partnerships. We’re passionate about making a positive impact in the communities we serve through food access, as well as economic empowerment. Through our pioneering social equity franchise program, we fund and train disenfranchised business people from marginalized communities to open Everytable franchises. We’re looking for team members who are both mission and results-driven to help us make the world a more equitable place.
JOB DESCRIPTION: Store Operations Field Trainer
Position Overview:
The Field Trainer position is a full-time field role that focuses on the training, development, and performance improvement of Everytable Store Managers and team. Reporting to the Learning & Development Manager, and working in collaboration with the Store Operations team, the Field Trainer will maximize business achievement by facilitating in-store training and identifying development needs in current and new stores. The Field Trainer will be responsible for the success of newly employed Store Managers in the completion and assessment of their training, reporting feedback on performance to the L&D Manager and Store Operations team. The ideal candidate will demonstrate hands-on leadership, creativity, communication skills, flexibility and coaching experience.
Candidate will ensure our teams are properly introduced to ET core values and are trained on technical processes, SOPs, and our service standards.
The Field Trainer must be comfortable working cross-functionally with all levels of leadership at Everytable and working in various stores throughout our Los Angeles locations.
POSITION TITLE: Field Trainer
REPORTING TO: Learning & Development Manager
WORKING IN COLLABORATION WITH:
Field Store Staff
Director of Operations
SVP, Store Operations
District Manager(s)
People Team
KEY RESULT AREAS: (% weighted in accordance of importance)
Broken down into the following categories:
Training Coordination 50%
Training Execution 50%
Total
Training Coordination
Collaborate with L&D Manager on identifying potential needs update to training guide & SOPs
Collaborate with L&D Manager on Managers In Training(MIT) training schedules and store training location
Utilize ET Training Guides for respective candidate role throughout the entirety of training
Creates individual training plans and Personal Development Plans (PDPs) for MITs
Successfully sign off on ET Cafe Training (where applicable)
Training Execution
Builds positive relationships with MITs and promotes open, honest, two-way communication and feedback through consistent touchpoints
Create a culture of excellence in customer service and hospitality
Motivate and inspire store team through consistent leading by example
Lead new hire orientation and introductory training
Conduct weekly assessments, coaching/feedback logs and identify performance gaps
Assists with the development of Store Managers in critical positions within training stores
Assesses MIT performance through observation and interaction to provide feedback, as observed and as received from MITs, to promote continuous learning and improve operations performance
Execute efficient training in daily store operations by Everytable standards and procedures
Manages the MIT transition from training to home location utilizing the Transition Checklist
Conducts all Train the Trainer sessions to train and certify all Trainers and Manager Mentors/Buddies
Other projects and tasks as assigned
Desired Candidate Traits:
Service orientated - You are a people person, systematic and trustworthy who can create positive rapport with peers and teams of various levels
Detail orientated - Can focus on the small details that supports the bigger picture
Achievement orientated - Enjoys taking on challenges big or small, and can react to pitfalls and mistakes
People orientated - Expresses interest and genuine concern for the team and the company at whole
Outcome orientated - Strives to retain the development achievements of newly trained team
Adaptable - Is available for all current and future stores in the Greater Los Angeles area
Flexible - Shows resilience and positivity in the face of company changes and directions
Position Requirements:
Previous leadership and/or training experience in a customer service, hospitality or food industry (minimum 2 years)
Experience in training in an organizational setting that involved hands-on oversight (2 years minimum)
Ability to use logic and reasoning to identify learning needs and can quickly offer solutions to problems
Valid CA Food Handlers Card
Possess facilitation and communication skills
Ability to conduct coaching, mentoring and performance management
Can work autonomously as well as within a team environment
Proficient in Gsuite(sheets, drive google hangout etc), Word and Excel
Resourceful, proactive, and able to thrive in a fast-paced environment
Extremely detail-oriented
High degree of integrity and authenticity in employee training and development
Ability to travel frequently with flexible working hours: Must have valid drivers licenses and clean driving record
Civically engaged with a passion for food justice and racial justice
Bilingual, Spanish speaker desired
Compensation & Benefits
Competitive hourly rate
Health, vision, and dental benefits
401K retirement account
Unlimited vacation (with a minimum requirement of 10 days)
Everytable employee discount program
A free meal every shift you work
A mission driven work culture
Candidates must be able to perform the essential functions of the program position, which include, but are not limited to the following requirements:
Must be able to stand for 8-10 hours.
Some bending/kneeling/stooping required.
Regular communication with team members, leadership and guests.
Some carrying, moving and positioning of objects and equipment weighing up to 50 pounds.
Constantly monitors retail food temperatures and determines if products are up to all standards.
Must be able to work in a fast, sometimes loud environment with varying temperatures.
Everytable is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage women, people of color and LGBTQ people to apply. Everytable is a Fair Chance employer and will consider qualified applicants with arrest and/or conviction records for employment.
In accordance with Everytable’s duty to provide and maintain a workplace that is free of known health and safety hazards , the Company has adopted a mandatory COVID-19 vaccination policy to safeguard the health of its employees and its customers. As such, the Company requires that all employees be fully vaccinated against COVID-19 upon hire. For the purposes of this policy, “fully vaccinated” shall mean two weeks have passed since: (i) applicant obtained their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines; or (ii) applicant has obtained a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Applicants shall submit proof of vaccination either with their application or as part of their onboarding process
In the event that an applicant requires a reasonable accommodation due to a disability or a sincerely held religious belief, the Company will provide an accommodation to the extent it can, if the applicant is hired.