Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Field Trainer

Everytable

Field Trainer

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    ABOUT EVERYTABLE

    Everytable is on a mission to transform the food system to make fresh, nutritious food affordable and accessible to everyone, everywhere. We are a VC-backed social enterprise headquartered in Los Angeles, and after closing our Series B funding round, we’re laying the foundation for rapid national expansion.

    Our innovative business model has been featured in The New York Times, CNBC, Shark Tank, Fast Company, Forbes, etc. because it’s unlike any other food business. It all starts with our central kitchen where chefs prepare meals efficiently and allow us to price our menu according to what each community can afford. Our ready-to-eat meals are then delivered through a variety of channels: grab-and-go storefronts, home-delivered subscriptions, SmartFridges vending machines, and institutional food service partnerships. We’re passionate about making a positive impact in the communities we serve through food access, as well as economic empowerment. Through our pioneering social equity franchise program, we fund and train disenfranchised business people from marginalized communities to open Everytable franchises. We’re looking for team members who are both mission and results-driven to help us make the world a more equitable place.

    JOB DESCRIPTION: Store Operations Field Trainer

    Position Overview:

    The Field Trainer position is a full-time field role that focuses on the training, development, and performance improvement of Everytable Store Managers and team. Reporting to the Learning & Development Manager, and working in collaboration with the Store Operations team, the Field Trainer will maximize business achievement by facilitating in-store training and identifying development needs in current and new stores. The Field Trainer will be responsible for the success of newly employed Store Managers in the completion and assessment of their training, reporting feedback on performance to the L&D Manager and Store Operations team. The ideal candidate will demonstrate hands-on leadership, creativity, communication skills, flexibility and coaching experience.

    Candidate will ensure our teams are properly introduced to ET core values and are trained on technical processes, SOPs, and our service standards.

    The Field Trainer must be comfortable working cross-functionally with all levels of leadership at Everytable and working in various stores throughout our Los Angeles locations.

    POSITION TITLE: Field Trainer

    REPORTING TO: Learning & Development Manager

    WORKING IN COLLABORATION WITH:

    Field Store Staff

    Director of Operations

    SVP, Store Operations

    District Manager(s)

    People Team

    KEY RESULT AREAS: (% weighted in accordance of importance)

    Broken down into the following categories:

    Training Coordination 50%

    Training Execution 50%

    Total

    Training Coordination

    Collaborate with L&D Manager on identifying potential needs update to training guide & SOPs

    Collaborate with L&D Manager on Managers In Training(MIT) training schedules and store training location

    Utilize ET Training Guides for respective candidate role throughout the entirety of training

    Creates individual training plans and Personal Development Plans (PDPs) for MITs

    Successfully sign off on ET Cafe Training (where applicable)

    Training Execution

    Builds positive relationships with MITs and promotes open, honest, two-way communication and feedback through consistent touchpoints

    Create a culture of excellence in customer service and hospitality

    Motivate and inspire store team through consistent leading by example

    Lead new hire orientation and introductory training

    Conduct weekly assessments, coaching/feedback logs and identify performance gaps

    Assists with the development of Store Managers in critical positions within training stores

    Assesses MIT performance through observation and interaction to provide feedback, as observed and as received from MITs, to promote continuous learning and improve operations performance

    Execute efficient training in daily store operations by Everytable standards and procedures

    Manages the MIT transition from training to home location utilizing the Transition Checklist

    Conducts all Train the Trainer sessions to train and certify all Trainers and Manager Mentors/Buddies

    Other projects and tasks as assigned

    Desired Candidate Traits:

    Service orientated - You are a people person, systematic and trustworthy who can create positive rapport with peers and teams of various levels

    Detail orientated - Can focus on the small details that supports the bigger picture

    Achievement orientated - Enjoys taking on challenges big or small, and can react to pitfalls and mistakes

    People orientated - Expresses interest and genuine concern for the team and the company at whole

    Outcome orientated - Strives to retain the development achievements of newly trained team

    Adaptable - Is available for all current and future stores in the Greater Los Angeles area

    Flexible - Shows resilience and positivity in the face of company changes and directions

    Position Requirements:

    Previous leadership and/or training experience in a customer service, hospitality or food industry (minimum 2 years)

    Experience in training in an organizational setting that involved hands-on oversight (2 years minimum)

    Ability to use logic and reasoning to identify learning needs and can quickly offer solutions to problems

    Valid CA Food Handlers Card

    Possess facilitation and communication skills

    Ability to conduct coaching, mentoring and performance management

    Can work autonomously as well as within a team environment

    Proficient in Gsuite(sheets, drive google hangout etc), Word and Excel

    Resourceful, proactive, and able to thrive in a fast-paced environment

    Extremely detail-oriented

    High degree of integrity and authenticity in employee training and development

    Ability to travel frequently with flexible working hours: Must have valid drivers licenses and clean driving record

    Civically engaged with a passion for food justice and racial justice

    Bilingual, Spanish speaker desired

    Compensation & Benefits

    Competitive hourly rate

    Health, vision, and dental benefits

    401K retirement account

    Unlimited vacation (with a minimum requirement of 10 days)

    Everytable employee discount program

    A free meal every shift you work

    A mission driven work culture

    Candidates must be able to perform the essential functions of the program position, which include, but are not limited to the following requirements:

    Must be able to stand for 8-10 hours.

    Some bending/kneeling/stooping required.

    Regular communication with team members, leadership and guests.

    Some carrying, moving and positioning of objects and equipment weighing up to 50 pounds.

    Constantly monitors retail food temperatures and determines if products are up to all standards.

    Must be able to work in a fast, sometimes loud environment with varying temperatures.

    Everytable is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage women, people of color and LGBTQ people to apply. Everytable is a Fair Chance employer and will consider qualified applicants with arrest and/or conviction records for employment.

    In accordance with Everytable’s duty to provide and maintain a workplace that is free of known health and safety hazards , the Company has adopted a mandatory COVID-19 vaccination policy to safeguard the health of its employees and its customers. As such, the Company requires that all employees be fully vaccinated against COVID-19 upon hire. For the purposes of this policy, “fully vaccinated” shall mean two weeks have passed since: (i) applicant obtained their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines; or (ii) applicant has obtained a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Applicants shall submit proof of vaccination either with their application or as part of their onboarding process

    In the event that an applicant requires a reasonable accommodation due to a disability or a sincerely held religious belief, the Company will provide an accommodation to the extent it can, if the applicant is hired.