Everytable is an LA-based, social impact startup that sells healthy, tasty, grab-and-go food that is affordable for every community. The company is well funded, with a results-oriented management team that is dead set on building a lasting business while tackling major societal issues. Our journey to fundamentally change the food system and the way we eat has been featured by The New York Times, LA Times, Shark Tank, Food & Wine, Forbes, and many more.

In addition to our growing number of storefronts, Everytable partners with offices, college campuses, and residential complexes to provide our SmartFridges onsite, stocking it with the same affordable, chef-prepared meals and snacks. Employees swipe their credit card to open the SmartFridge and are charged for whatever they select. The demand for our SmartFridges is exploding, and as an Account Manager you'll play an integral role in successfully scaling and optimizing our growing network of tech-enabled, cashier-less SmartFridges.

This is a position for a highly-organized, outgoing, dependable self-started who's passionate about the Everytable mission. Candidate must be skilled at account management and/or customer service, balancing both inbound requests and proactive outreach on a daily basis. As the primary contact for SmartFridge customer accounts, you'll create enthusiastic brand embassadors out of everyone you interact with, drive our high standards, and live our culture.

Responsibilities:

Serve as point of contact for SmartFridge customer account management matters, including inbound requests and customer feedback

Build and maintain strong, long-lasting relationships with our SmartFridge points of contact and customers

Onboard new accounts, coordinating key logistics and marketing strategies

Manage a portfolio of SmartFridges, drive incremental performance at each account

Coordinate with internal Logistics Team to ensure the timely and successful delivery and maintenance of our SmartFridges and meals

Track and forecast key account metrics (e.g., monthly sales); analyze data to assess performance, and implement improvements

Create engaged customers and facilitate organic growth, while taking ownership of customer issues and following problems through to resolution

Collaborate with Sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Requirements:

At least 2 years as a client Account Manager or in Customer Service in a fast-paced environment with multiple, ongoing customers

Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Strong comfort level working with CRM software (e.g. Zoho, Salesforce) and MS Office (particularly Excel)

Proven ability to juggle multiple projects, while maintaining sharp attention to detail

Excellent listening, negotiation, verbal, written and presentation skills

An internal inclination to patient and hospitable customer support

Extremely high work ethic, with a willingness to wear many different hats at once

Willing to work odd hours as needed (including weekends on occasion)

Must be deeply passionate about social and/or food justice

Benefits:

Full-time salary: $50 - $55k DOE

Full health + dental

Energetic team environment at a purpose-driven company

Delicious, healthy Everytable meals!