Production Operations Manager
Everytable is on a mission to transform the food system to make fresh, nutritious food affordable and accessible to everyone, everywhere. We are a VC-backed social enterprise headquartered in Los Angeles, and after closing our Series B funding round, we’re laying the foundation for rapid national expansion.
Our innovative business model has been featured in The New York Times, CNBC, Shark Tank, Fast Company, Forbes, etc. because it’s unlike any other food business. It all starts with our central kitchen where chefs prepare meals efficiently and allow us to price our menu according to what each community can afford. Our ready-to-eat meals are then delivered through a variety of channels: grab-and-go storefronts, home delivered subscriptions, SmartFridges vending machines and institutional food service partnerships. We’re passionate about making a positive impact in the communities we serve through food access, as well as economic empowerment. Through our pioneering social equity franchise program, we fund and train disenfranchised business people from marginalized communities to open Everytable franchises. We’re looking for team members who are both mission and results driven to help us make the world a more equitable place.
This is a full-time, exempt position. The Operations Manager will provide effective leadership to the production staff and oversee daily operations. They will oversee all production functions including prep, cooking, cooling, meal assembly, and fulfillment (pick-and-pack). This is an extremely hands-on role with limited office and admin time. The Operations Manager’s success will be measured in the engagement of the team, the efficiency of the system, and the quality of the product. WORKING IN COLLABORATION WITH:
FSQA Team
Supply Chain Team
SVP, Supply Chain
Manager, Supply Chain Planning
Director, Logistics
Supply Chain Finance Analyst
KEY RESULT AREAS: (% weighted in accordance of importance)
Broken down into the following categories:
Operations Management 40%
Employee Relations & Administration 30%
Safety & Compliance 15%
Administration, Special Projects & Continuous Improvement 15%
Total 100%
What you will do:Operations Management
Take control of all aspects of the production shift management in the kitchen, assembly, sanitation, and fulfillment. Ensure proper SOPs are followed to setup, operate and close.
Direct team members to appropriate positions with no penalties, overtime or loss of efficiencies.
Work with the operations team and kitchen leadership to ensure product quality and efficiency of operations.
Maintains department records of productivity and inventory, including production schedules, timecards, accident reports, and waste logs.
Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
Ensure production schedule is carefully adhered to, and that all delays, shorts, or issues are troubleshot and communicated to leadership.
Troubleshoot problems with equipment, devices, or products. Report all issues immediately and communicate with leadership to coordinate necessary repairs or corrective actions.
Build systems and checklists to open, transition and close the shifts according to SOPs.
Own KPI’s around labor cost (theoretical v. actual, OT, break penalties), ingredient costs (theoretical v. actual), waste, quality and compliance.
Personnel Management and Administration
Ensure adequate staffing by scheduling, training, and mentoring the team to ensure they are operating up to standards, efficiently, safely and according to SOPs.
Manage schedules and time cards on a daily and weekly basis.
Provides ongoing coaching to leads and hourly staff. Documents performance or behavior concerns of team members via written write-ups, counseling documentation, and/or goal setting.
Decide whether overtime is needed for individual employees and ensure we have enough people to operate and close areas.
Develop and mentor your direct reports.
Hold weekly 1:1 touch-base meetings with direct reports as well as weekly team meetings and daily huddles.
Make the call on any employee requests for PTO, early departures, OT etc.
Support the hiring and promotion process for team members, including helping to give input to evaluate employee performance in their job functions.
Safety & Compliance
Adheres to and reinforces company policies, procedures, and training guidelines. Follow and comply with OSHA safety rules, GMPs, and all food safety laws and regulations, including BRC (GFSA) guidelines.
Implements proper health, safety (food and worker), and sanitation guidelines and escalates and/or handles any concerns immediately.
Safely and properly oversee the operation of production equipment.
Ensure adherence to recipes, SOPs and processes on the floor.
Administration, Special Projects & Continuous Improvement
Special Projects as assigned
Keep “fresh eyes” for opportunities to continually improve operational flow, procedures, employee engagement and motivation, quality and safety. Relay all ideas to the Ops Leadership Team.
Champion and lead change initiatives and continuous improvement efforts in collaboration with key stakeholders.
What you will have:
Minimum 5 years experience in operations management in a food production, manufacturing facility, or commissary kitchen. Fresh, ready-to-eat/heat experience is strongly preferred.
Bilingual English and Spanish preferred.
B.S./B.A. preferred.
Experience working in an FDA facility is a plus.
HACCP management certification preferred. SQF or BRC practitioner is a huge plus.
Evidence of exceptional ability to drive results, an intense sense of urgency, and critical thinking skills.
Familiarity with continuous improvement methodologies and lean manufacturing.
Demonstrated personal leadership and accountability. Ability to own and make decisions big and small.
Comfortable and experienced getting and giving meaningful feedback.
Experience in providing on-the-job training, ideally with manufacturing and production personnel.
Strong verbal and written communication skills, including exceptional interpersonal skills
Humility. The ability to get things done quietly and without fanfare. Quickly admits flaws and mistakes; is careful to make others comfortable and successful at work.
Proficient in MS Office software (Outlook, Word, Excel, PowerPoint), Google Suite and Slack.
Passion for food justice and racial justice.
If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined by Everytable on a case-by-case basis.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must display strong leadership and integrity.
Must possess familiarity with a variety of field’s concepts, practices and procedures.
Must be able to work any shift. Prepare for a flexible schedule including weekends, holidays and rotating shifts.
Must work with minimum supervision.
Complete physically demanding work, including lifting up to 50 pounds and occasionally moving with mechanical assistance up to 1,000 pounds.
Reach, bend, and stoop while performing work.
Work with and handle cleaning chemicals as needed.
Work while standing for several hours at a time.
Wear all appropriate clothing safety equipment as required for the task being performed.
Ability to work above shoulders.
Ability to work around a variety of different smells, aromas, and different temperatures
Benefits
Competitive salary commensurate with experience
Health, vision, and dental benefits
401K retirement account
Free delicious Everytable meals in office, daily
Everytable is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage women, people of color and LGBTQ people to apply. Everytable is a Fair Chance employer and will consider qualified applicants with arrest and/or conviction records for employment.In accordance with Everytable’s duty to provide and maintain a workplace that is free of known health and safety hazards , the Company has adopted a mandatory COVID-19 vaccination policy to safeguard the health of its employees and its customers. As such, the Company requires that all employees be fully vaccinated against COVID-19 upon hire. For the purposes of this policy, “fully vaccinated” shall mean two weeks have passed since: (i) applicant obtained their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines; or (ii) applicant has obtained a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Applicants shall submit proof of vaccination either with their application or as part of their onboarding process In the event that an applicant requires a reasonable accommodation due to a disability or a sincerely held religious belief, the Company will evaluate applicant’s reasonable accommodation request and will provide an accommodation to the extent it can if the applicant is hired. Accommodations requests are evaluated by the Company on a case-by-case basis, and accommodations will only be granted to those the Company determines are eligible for such.