Learning & Development Manager
Everytable is on a mission to transform the food system to make fresh, nutritious food affordable and accessible to everyone, everywhere. We are a VC-backed social enterprise headquartered in Los Angeles, and after closing our Series B funding round, we’re laying the foundation for rapid national expansion.
Our innovative business model has been featured in The New York Times, CNBC, Shark Tank, Fast Company, Forbes, etc. because it’s unlike any other food business. It all starts with our central kitchen where chefs prepare meals efficiently and allow us to price our menu according to what each community can afford. Our ready-to-eat meals are then delivered through a variety of channels: grab-and-go storefronts, home delivered subscriptions, SmartFridges vending machines and institutional food service partnerships. We’re passionate about making a positive impact in the communities we serve through food access, as well as economic empowerment. Through our pioneering social equity franchise program, we fund and train disenfranchised business people from marginalized communities to open Everytable franchises. We’re looking for team members who are both mission and results driven to help us make the world a more equitable place.
We are seeking a seasoned L&D Manager who will own the enhancement of the NSO/SEF training process and development at Everytable. They will ensure our teams are properly introduced to ET core values and are trained on technical processes, SOPs, and our service standards. This candidate will build and roll out training and development programs for store operations(ie. e-learning courses, workshops, etc).
We are looking for a leader that can be the liaison between SEF and Store Operations by keeping new SEF Managers in Training on track and meeting training and
development goals. The L&D Manager will work in collaboration with the Director of Store Operations and District Manager to support all people and training needs in between openings and manage the logistics post turnover to ensure successful restaurant openings.
The L&D Manager must be comfortable working cross-functionally with all levels of leadership at Everytable and juggling different projects in between store openings and new cohorts being onboarded.
POSITION TITLE: Store Ops L&D Manager
REPORTING TO: Director of Store Operations
WORKING IN COLLABORATION WITH:
Executive Director of Social Equity Franchise
SVP, Operations
District Manager(s)
Marketing team
VP, People
KEY RESULT AREAS: (% weighted in accordance of importance) Broken down into the following categories:
KEY RESULT AREAS: (% weighted in accordance of importance)
Broken down into the following categories:
Implementation 75%
Building content and program 25%
Total 100%
Training and Development
Build out and lead the process for training and development for Social Equity Franchise candidates and Managers in Training
Develop Train the Trainer programs to support both NSO and training stores ● Manage the Manager in Training (MIT) program (eg. Schedules, timecards, onboarding process, required certifications, etc.)
Ensure District Managers, Store Managers, and NSO Trainers are versed in specific core restaurant opening training skills
Evolve SEF and NSO training content in partnership with other team leads ● Audit materials to ensure compliance with evolving SOPs and new store formats
Provide updates to the Ops Manuals as business needs expand and evolve. ● Conduct post-training store opening evaluations and audits to assess the effectiveness of training; drive cross-functional improvements accordingly ● Manage the pre-opening training budget to ensure all costs are in line with targets
Provide feedback, leadership coaching, and development for District Managers and Store Managers so they are equipped to do their part during the NSO process
Drive a culture of continuous improvement within the NSO processes ● Support new initiatives and projects focused on operational excellence as we continue to expand to new markets
Partner with the Store Operations and SEF teams to ensure timelines are met and people impacts are communicated clearly to all stakeholders ● Collaborate with District Manager(s) on NSO training and development initiatives
Execute on NSO Critical Path in collaboration with Store Ops team
Position Requirements:
Minimum of 3+ years of relevant experience working in a training and development position
Restaurant/Hospitality experience required
Resourceful, proactive, and able to thrive in a fast-paced environment ● Extremely detail-oriented
Confident in building culturally relevant training and development curriculum ● Strong writing and record-keeping ability for reports and training manuals ● Familiarity with traditional and modern training methods (mentoring, coaching,
on-the-job or in-classroom training, e-learning, workshops, simulations etc) ● Ability to work independently and takes initiative to problem solve ● Experienced in project management and budgeting
Ability to influence cross-functional partners to meet deliverables ● Proficient in Word, G Suite (google sheets, hangout, etc), and excel
High degree of integrity and authenticity in employee training and development ● Proficient in Word, G Suite (google sheets, hangout, etc), and excel ● Ability to travel frequently with flexible working hours
Civically engaged with a passion for food justice and racial justice ● Bilingual, Spanish speaker desired
Compensation & Benefits
Competitive salary commensurate with experience
Health, vision, and dental benefits
401K retirement account
Free delicious Everytable meals in office, daily
Everytable is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage women, people of color and LGBTQ people to apply. Everytable is a Fair Chance employer and will consider qualified applicants with arrest and/or conviction records for employment.