Everytable is a Los Angeles-based social enterprise grab-and-go restaurant concept that sells fresh, healthy meals affordable for everyone. Meals are made from scratch each day at our central commissary kitchen and sold through small footprint, company-operated stores. We are well-funded, with a results-oriented management team that is dead set on building a lasting business that solves a major social problem. We are, and will continue to be, growing rapidly.
The Fulfillment Operations Manager has complete responsibility over in-kitchen packing operations, outbound operations, all functional process responsibility over the subscription fulfillment vertical and coordination of third party delivery partnerships when partners arrive on-site.
Responsible for the safe, timely and cost-effective execution of all kitchen processes including receiving, storing, maintaining, arranging and presenting material throughout the distribution center with the ultimate goal of final customer satisfaction upon receipt of subscription meal delivery. A strong candidate will possess a tactical mindset that will be able to elevate the shared commissary kitchen and distribution environments to best in class. This person will be expected to drive improvements across the operational segments and be a change agent.
Key Accountabilities
This role will have a measurable impact on our ability to successfully deliver our meals to our customers. We take great pride in our speed, accuracy, and exceptional service. In this role you will be expected to handle the following:
Oversee a team of 10 - 20 full time and temporary employees.
Control inventory levels by physical counting and reconciling in preparation of outgoing delivery
Receive, store and distribute meal subscriptions and/or material within the warehouse
Keen ability to coordinate multiple parties and concisely communicate multiple departments in a friendly and professional manner.
Closely follow and monitor food handling Standard of Procedures guidelines for Subscription packing meals
Fulfill deliveries efficiently and safely
Maintain storage area and cleanliness of space
Ensure proper handling of all warehouse equipment
Direct the activities and oversee the actual fulfillment of the subscription delivery vertical
Develop warehouse operations system improvements by analyzing process workflow, manning and space requirements, and equipment layout; implementing change
Report on warehouse metrics to drive continuous improvement
Analyze operations and develop/recommend/implement continuous operational improvements
Highly developed and disciplined in work ethic, accountability, and follow through
Superior organizational skills
Requirements
Warehouse/distribution center operations experience with a track record of process improvement including a minimum 2 years of working for warehouse operations
Self-directed individual who is able to work in an environment with multiple accountabilities and multiple internal and external customers
Experience directing a team.
Late night and early morning shifts
Experience working effectively in complex organizations, satisfying the needs of diverse constituents and often working under the pressure of competing and sometimes conflicting priorities
Able to manage, lead, and develop operational staff
Experience with performance metrics, process improvement, and Lean techniques (how, when, who)
Bilingual in Spanish a plus.
Physical Job Elements
Lift and move totes up to 50 pounds each
Walking in the Commissary Kitchen and around area with great frequency
Must be able to stand/walk for up to 8 hours
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)