Job Description

WE’RE EVERYTHINGFOR420.COM, AN ACCESSORIES BRAND IN THE CANNABIS INDUSTRY THAT SPECIALIZES IN E-COMMERCE. OUR GOAL IS TO HELP BY MAKING SMOKING ACCESSORIES ACCESSIBLE FOR ALL! WE HAVE EXPERIENCED RAPID GROWTH AND ARE LOOKING FOR A CUSTOMER SUPPORT SPECIALIST TO HELP US PROVIDE THE BEST CUSTOMER SERVICE TO OUR LOYAL CUSTOMERS.

THE IDEAL CANDIDATE IS TECH-SAVVY WITH FEW YEARS OF EXPERIENCE IN MANAGING CUSTOMER SUPPORT TEAMS.

AS AN E-COMMERCE SUPPORT MANAGER, YOU WILL:

• MANAGE OUR CUSTOMER SUPPORT DEPARTMENT WHICH INCLUDES FOUR REMOTE CUSTOMER SUPPORT REPRESENTATIVES.

• UTILIZE OUR CUSTOMER SUPPORT MANAGEMENT SYSTEM TO LOG AND RESPOND TO INCOMING EMAILS

• ISSUE REFUNDS AS NEEDED, RESOLVE CASES IN A TIMELY FASHION, COORDINATE WITH THE WAREHOUSE/OPERATION MANAGER

• WORK WITH WEB AND PRODUCT DEVELOPMENT TEAMS TO OPTIMIZE PRODUCT DATA

• ASSIST WITH TESTING AND PROJECT IMPLEMENTATION ON ADDITIONAL CUSTOMER SUPPORT TOOLS

• COORDINATE WITH CONTENT AND DIGITAL MARKETING TEAM PROJECTS, AND ASSIST WITH NEW PLATFORM ONBOARDING AND SITE/PRODUCT LAUNCHES

• SUPPORT SOCIAL MEDIA TEAM WITH CUSTOMER ISSUES

• COMMUNICATE CUSTOMER FEEDBACK WITH INTERNAL DEPARTMENTS

• ASSIST WITH ADDITIONAL E-COMMERCE PROJECTS

• ASSIST* WHOLESALE CUSTOMERS *

QUALIFIED CANDIDATES WILL:

• HAVE AT LEAST 2-3 YEARS OF EXPERIENCE IN RELATED FIELDS SUCH AS AUTOMOTIVE ACCESSORIES, ONLINE MARKETPLACES, OR E-COMMERCE (MANDATORY)

• HAVE AT LEAST 2-3 YEARS OF EXPERIENCE WITH CUSTOMER SUPPORT TASKS AND PROCESSES (MANDATORY)

• DEMONSTRATE KNOWLEDGE IN FULFILLMENT PROCESSES, CUSTOMER SERVICE PRACTICES, COMPANY POLICIES, AND INTERNAL SYSTEMS.

• DEMONSTRATE KNOWLEDGE OF 420 PRODUCTS (PREFERRED, NOT REQUIRED)

• POSSESS PROVEN ORGANIZATIONAL AND COMMUNICATION SKILLS

• BE FAMILIAR WITH E-COMMERCE CONCEPTS AND PRACTICES

• BE AUTHORIZED TO WORK IN THE UNITED STATES

Company Description

We’re Everythingfor420.com, an e-commerce website in the cannabis industry that specializes in smoking accessories. Our goal is to make smoking accessories accessible for all by offering high-quality products at affordable prices! We have been experiencing rapid growth and are looking for an E-commerce Operations Specialist to help us grow and make our operation more efficient.