Job Description
ABOUT EVERYWHERE WIRELESS
Everywhere Wireless is Chicago's fastest growing Internet Service Provider (ISP) changing the way Internet is being delivered. The company competes with Comcast and AT&T to provide internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing customers with a superior Internet experience, all-the-way-around. Just see our 5-star Google and Yelp! Ratings.
POSITION
The Customer Success Administrator is a support role comprising of execution of tasks for pre-activation activities and enhancing the tracking of our activities in our property onboarding process. This person will communicate directly and indirectly with residents and property managers through a variety of mediums including writing emails, phone communication, and in-person activities and events.
The ideal person for this position provides outstanding customer service, is comfortable communicating with customers on the phone, via email and in-person, has the ability to develop and manage relationships with property managers and other decision-makers for properties we service, can handle a fast-paced atmosphere, is technically proficient in Microsoft Office, and thrives by being hands-on. A background in marketing or any experience at a marketing agency or company is strongly preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
WHY EVERYWHERE WIRELESS:
We want you to come to work excited to make an impact. If you have a strong work ethic, an entrepreneurial spirit, and a common-sensed approach to business, you will fit right in. We value initiative and reward employees that exceed goals, objectives, and expectations. Our headquarters was recently redesigned by an award winning firm and is located in the West Loop technology hub alongside Google, Echo, Belly, Jump Trading, Lightbank and many other fast-growing technology companies. The office is within easy walking distance to the CTA, Michelin-rated restaurants, entertainment venues and the Fulton Market District. The company is heavily involved with the Chicago community with participation ranging from charity events, to non-profit volunteer work, to supplying many of Chicago's beaches and parks with free Wi-Fi through its partnership with the City of Chicago.
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