Job Description

Job Description

Who We Are:

EvoTech is an Economically Disadvantaged Woman Owned Small Business located in San Antonio, TX. EvoTech is all about creating minds, technologies, and cultures that will bring change to the industry. Thinking outside of the box for the next generation of technology solutions. EvoTech provides Cybersecurity, Network Engineering, Program Management, Artificial Intelligence, and Application Development Services.

Title: Network Operations Center Analyst

Location : San Antonio, TX

Job Description : As a Network Operations Analyst you monitor endpoints and provide customer service from the Network Operations Center. The Analyst will be part of a Technical Operations Team that is the single point of contact for incident response and service requests from users.

Skills Desired:

· Excellent analytical and problem-solving skills

· Excellent verbal & written communication skills

· Network troubleshooting

· Active Listening

· Close Attention to Detail

· Strong Organization Skills

· Systems analysis

· Time Management

· Operations Management

· Active Learning

Responsibilities:

· Deliver Information Technology (IT) management and security services

· Provide system monitoring, health, and status reporting

· Administer and monitor system availability and performance Tools

· Provide a single point of contact that users and operators can use to report, document, track, and resolve system problems and account issues

· Interface with personnel and systems to track and resolve incidents

· Create incident reports and provide recommendations

· Support requests from local operations supervisor

· Perform triage, solve straightforward system problems, and utilize appropriate tools

· Monitor system configuration and status including servers, operating systems, and software applications

· Provide Tier 1 and Tier 2 support and coordinate with SOC and Field Service Representatives (FSR) to resolve and document incidents

· Receives calls, opens, and closes trouble tickets

· Lead troubleshooting via CC Knowledge Base

· Logs incidents and requests and further escalate issues as needed

· Creates shift logs

· Updates incident tickets for root cause analysis and corrective action(s)

· Escalate/communicate issues as defined by policies and escalation procedures

· Participate in on-call rotation

· Must be a US Citizen

Other Duties as assigned.

Clearance Requirement:

A successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a SECRET clearance

Company Description

EvoTech pledges to create and deliver quality products and services that enhance technologies for its customers worldwide. Our team is passionate about evolving solutions through its constant pursuit of groundbreaking innovations and creative minds.

We focus on providing our clients with cutting-edge cyber security and agile application development services.

We hope you can be part of the evolution with us!

Check us out at www.evotech.technology

Company Description

EvoTech pledges to create and deliver quality products and services that enhance technologies for its customers worldwide. Our team is passionate about evolving solutions through its constant pursuit of groundbreaking innovations and creative minds.\r\n\r\nWe focus on providing our clients with cutting-edge cyber security and agile application development services.\r\n\r\nWe hope you can be part of the evolution with us!\r\n\r\nCheck us out at www.evotech.technology