ITSM/ Servicenow Administrator (ONLY US CITIZENS) Evoke Technologies Inc - Atlanta, GA Contract Title: ITSM (Servicenow) Administrator Location: Atlanta, GA Length: Long Term Contract Responsible for advancing, administering and sustaining the companys IT service management strategies within IT to support the business Summary: Responsible for advancing, administering and sustaining the companys IT service management strategies within IT to support the business. This position supports the current implementation of the Service Now platform for incident and change requests. Additionally, this role will expand and support the implementation of all future modules like (procurement, resource, demand management, etc.). The ITSM Administrator will independently prioritize, analyze, configure, and implement requested changes to the OneIT (Service Now) system. This role will critically analyze business processes, and map them to the Service Now tool to enable improvement and gain efficiencies in operations while reducing overhead and cost. Essential Duties and Responsibilities: As an ITSM Administrator, you will be responsible for the following duties: * Independently perform evaluations of business/operations that require supporting technical process functions to determine necessary requirements for the Service Now tool enablement. * Critically analyzes current processes and independently models new or more efficient processes as replacements. Develops required changes and implements whats needed with minimal supervision. * Responsible for reviewing Service Now software release upgrades and determining impact on existing processes. Make any modifications required, test, and implement changes to the platform. * Creates, maintains, or adapts Service Now related metric information to support the effective use of scorecards, Key Performance Indicators, and Service Level Agreements within Corporate IT. * Implements new or changed processes in support of the business. * Interacts with internal associates throughout as a representative of Corporate IT. * Performs as a team player willing to assume tasks regardless the size or responsibility. Qualifications: * 2+ years of prior experience in Service Management or equivalent experience * Demonstrated experience in running large business and/or service process initiatives * Demonstrated knowledge in common data query tools such as Excel, MS Access, SQL, and Essbase * Demonstrated ability to critically evaluate existing processes. * Demonstrated experience in handling metrics, KPIs, SLA reporting. * Familiarity with Service Now platform and modules Education and/or Experience: Bachelors degree or higher Computer Skills: * Microsoft suite with emphasis on Excel, Powerpoint, Word * Background and experience with Service Now platform. * ServiceNow platform experience required Other Qualifications: * Project leadership experience is a plus * Wholesale or retail experience is a plus * Technology background required * Six Sigma / Lean certifications are a plus * ITIL background and certifications a plus Language Skills: Fluent in the English language. Mathematical Skills and Reasoning Ability: Must be excellent. Demonstrated ability to work independently with business critical and confidential financial and company information in support of senior leadership direction and decisions. Must possess the ability to identify, analyze, and generate new or re-worked business and technical processes. Recommend and implement policies conducive to the success of IT procurement and as an organization. Job Type: Contract Experience: * Servicenow Administrator: 7 years (Preferred) * ITSM: 5 years (Preferred) * Scripting: 3 years (Preferred) 8 hours ago - save job - report job Apply Now Apply Now Save this job