Job Description

We are seeking a Customer Service Representative to join our team! We are a music travel company that hosts various music festivals at all-inclusive vacation resort throughout Mexico and the Caribbean (i.e. Los Cabos, Cancun, Punta Cana, etc.). You will be responsible for helping customers by providing product and service information and resolving technical and billing issues. You will also have the opportunity to join us on-site at the all-inclusive resorts to further ensure that all of our customers' issues are addressed and handled appropriately. This is not the usual corporate setting. If you are someone that is looking to join a fun and creative environment while building a unique and amazing experience for our customers, by all means apply! Also, passion for music is a must!! Responsibilities: · Handle customer inquiries and complaints · Expected to be at our destination events to handle customer inquiries and complaints · Provide information about the products and services · Document and update customer records based on interactions · Bill collection for late payments and delinquent accounts Qualifications: · Previous experience in customer service, sales or billing · Ability to build rapport with clients · Ability to prioritize and multitask · Positive and professional demeanor · Excellent written and verbal communication skills · Basic accounting skills · Ability to travel out of the Country and have a valid Passport · Must be able to commute daily to our office in Westlake Village. Music Getaways is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation." Company Description About Music Getaways: Music Getaways is a multimedia entertainment company with a strong emphasis for the creative. Every day is different in this innovative, hard-working but relaxed, fun environment. We work with our diverse team and use our collective expertise to produce our world-renowned music destination festivals, Record label, Film production company, Online store, Film & music productions, and more. We believe that each member of our team should be able to grow their strengths and reach their fullest potential. Our incredible team is well versed in all areas of the entertainment industry, and we love getting the chance to work on a daily basis with our exceptional writers, editors, filmmakers, sales team, box office, graphic designers, programmers, social media team, recording artists, producers, and our film & music production team. Throughout our company's life of 19+ years, we have truly learned the definition of evolution. As the music/entertainment industry changes, so have we. Each and every day brings new knowledge and new opportunities - and Music Getaways is ready to accept the challenge. Our favorite company motto is, "The train is moving." - So are you ready to jump on?

Company Description

About Music Getaways:\r\n\r\nMusic Getaways is a multimedia entertainment company with a strong emphasis for the creative. Every day is different in this innovative, hard-working but relaxed, fun environment. We work with our diverse team and use our collective expertise to produce our world-renowned music destination festivals, Record label, Film production company, Online store, Film & music productions, and more. We believe that each member of our team should be able to grow their strengths and reach their fullest potential.\r\n\r\nOur incredible team is well versed in all areas of the entertainment industry, and we love getting the chance to work on a daily basis with our exceptional writers, editors, filmmakers, sales team, box office, graphic designers, programmers, social media team, recording artists, producers, and our film & music production team.\r\n\r\nThroughout our company’s life of 19+ years, we have truly learned the definition of evolution. As the music/entertainment industry changes, so have we. Each and every day brings new knowledge and new opportunities - and Music Getaways is ready to accept the challenge. Our favorite company motto is, “The train is moving.” - So are you ready to jump on?