Job Description

We are seeking a Customer Service/ Sales / Billing Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical & billing issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Bill collection for late payments and delinquent accounts
• Managing staff who are answering phones and booking customers for music destination events

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Experience as a supervisor or manager
• Strong leadership qualities
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Proficient on MAC & IOS devices
• Proficient in Microsoft Office
• Basic accounting skills
• Proficient in English language
• Clear, comprehensive phone voice
• Ability to construct a well written email
• Ability to travel out of the Country for up to a month at a time and have valid Passport
• Live within close proximity to Westlake, such as: Agoura / Thousand Oaks / Camarillo / Oxnard / Calabassas / Simi

Company Description

About Evolution Music: Evolution Music Inc. is a multimedia entertainment company with a strong emphasis for the creative. Every day is different in this innovative, hard-working but relaxed, fun environment. We work with our diverse team and use our collective expertise to produce our world-renowned music destination festivals, Record label, Online store, Film & music productions and more. We believe that each member of our team should be able to grow their strengths and reach their fullest potential. Our incredible team is well versed in all areas of the entertainment industry, and we love getting the chance to work on a daily basis with our exceptional writers, editors, filmmakers, sales team, box office, graphic designers, programmers, social media team, recording artists, producers, and our film & music production team. Throughout our company’s life of 18+ years, we have truly learned the definition of ‘Evolution’. As the music/entertainment industry changes, so have we. Each and every day brings new knowledge and new opportunities - and Evolution Music is ready to accept the challenge. Our favorite company motto is, “The train is moving.” - So are you ready to jump on?