Customer Service Representative
Job Description
We are looking for a friendly, experienced and professional person to serve as a Customer Service Representative at Evolution Swim Academy Mission Viejo. We are an indoor learn-to-swim facility for children founded by two time Olympian, Felipe Delgado.
This position is primarily responsible for answering inquiries and providing information regarding activities conducted at establishment and affiliated establishments by performing the following duties. This position is also primarily responsible for operating a multi-line telephone system to answer incoming calls and assisting customers or directing callers to the appropriate personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as monthly tuitions and discounts. Ability to apply concepts of basic addition and multiplication.
Company Description
We are a premier provider of learn-to-swim lessons in Orange County with locations throughout south Orange County We offer programs that cover the entire spectrum of aquatic activities. Our youngest students participate in Parent & Me lessons and our most tenured athletes are accomplished, age-group swimmers. We offer learn-to-swim lessons for every level and our Intro to Gators program acts as a non-competitive transition between swim lessons and a competitive swim team. We offer multiple seasonal locations throughout South Orange County and an indoor, year-round, state-of-the-art facility in Mission Viejo.