Job Description

The role of the Customer Service Manager is to execute tactical objectives and fulfilling our commitment to superior customer care and a positive customer experience.

RESPONSIBILITIES: • Build client relationships by providing exceptional customer service • Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them • Acts as a Point of Contact for new and existing clients • Troubleshoot and problem solve client or member accounts and issues • Perform customer account maintenance requests from clients • Provide sound business advice and suggestions to clients • Retain business by identifying and addressing client issues • Suggest ideas and improvements. • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES: • Minimum of 2 years supervisory experience preferred • Minimum 4 years of customer service experience preferred • Excellent training and customer services skills • Strong organizational skills • The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times. • Able to be flexible in a rapidly changing work environment • Ability to work independently -- self-starter

Persons with the below experinace are highly encouraged to apply:

Channel Management, Client Management, Consumer Relationship Management, Customer Relationship Management, Product Management, Relationship Management, Talent Management, Community Management, Business Management, Field Management, Marketing Management, Management Training, Sports Management, Regional Sales Management

Company Description

Evolve Enterprise, Inc. kicks customer acquisition success up a notch by going where the buyers are and delivering customized product presentations that speak to their unique telecom needs. We know how to build loyalty that keeps them coming back. Our Evolve Enterprise, Inc. team specializes in delivering custom outreach solutions that showcase today’s best telecom services and capture the interest of qualified buyers. Our flexible, effective approach means big results for you.