Job Description

DESCRIPTION

The Clinical Outreach Coordinator is the primary liaison to referral sources before and after treatment to ensure the best services possible while simultaneously serving as an advocate for the client and their family. The focus of this position is to promote Evolve Treatment Centers' unique clinical programming to clinicians, therapists, employee assistance programs, treatment professionals, etc. and to identify and foster relationships for client referrals. The Clinical Outreach Coordinator has a basis of behavioral health clinical knowledge, be relational, and a referral book of business on which to build.

RESPONSIBILITIES & DUTIES:

• Develop, maintain and nurture relationships with mental health professionals in private practice, hospital settings, or other treatment providers
• Work together as a team but also independently in assigned geographic territory
• Research and seek out new referral sources to increase referrals, weekly
• Execute outreach initiatives in existing markets and new markets
• Collaborate with admissions and clinical teams to ensure quality assurance for each referral partner and improve client experience
• Create and maintain a target list of referral sources, develop and implement an annual growth and outreach business plan and provide input in the development and implementation of marketing plans for all service lines
• Utilize CRM to document and track activities, progress, and outcomes with referral sources
• Provide regular communication and updates to direct supervisor. Attend weekly conference calls and other onsite meetings as determined
• Gather and maintain complete, accurate knowledge of clinical services to fully support compelling dialogue with referral sources
• Serve as a resource to organizational leaders for market and competitive intelligence
• Generate new business through outbound telephonic and video communication
• Retain and nurture existing business relationships, through telephonic, email and video communication
• Identify additional points of contact in each market for outreach coordinators to build relationships
• Ability to present Evolve Treatment Centers in an informative and professional manner
• Provide compassionate customer service
• Perform all tasks independently, with accountability and integrity

REQUIREMENTS

• Bachelor's degree in marketing, public relations, sales, business, or related field preferred
• A minimum of two (2) years experience in the behavioral healthcare industry with specific expertise in outreach or sales required Familiarity with the adolescent treatment landscape preferred
• Demonstrated ability to advise and collaborate with management on growth opportunities and developing practical business solutions
• Must be computer literate with proficiency in all Microsoft Office products
• Experience working in a CRM system, preferably Salesforce, required
• Strong interpersonal, communication and customer service skills, attention to detail, and ability to multi-task required
• Superior technology skills including computers, smartphones, Internet, social media, etc.
• Demonstrated proficiency in public speaking and professional writing

Company Description

Evolve adolescent mental health treatment and teen rehab centers, accredited by CARF and The Joint Commission, offer the highest caliber of behavioral health care for adolescents 12 to 17 years old struggling with mental health issues or substance abuse.