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Helpdesk Support Technician Tier 1

Exact IT Consulting

Helpdesk Support Technician Tier 1

Indianapolis, IN
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Company parties

    Dental insurance

    Free food & snacks

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    We are seeking a Helpdesk Support Technician to join our team! You will resolve computer-related issues for your clients.

    Responsibilities:

    Provide technical assistance with computer hardware and software

    Resolve issues for clients via phone, in person, or electronically

    Recommend hardware and software improvements

    Track customer issues and resolutions

    Qualifications:

    Previous experience in IT, customer service, or other related fields

    Ability to build rapport with clients

    Strong troubleshooting and critical thinking skills

    Positive and professional demeanor