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Software Support Specialist

ExamSoft Worldwide

Software Support Specialist

National
Full Time
Paid
  • Responsibilities

    ExamSoft is seeking a high-energy, team oriented Support Specialist I to provide technical support to ExamSoft customers. The Software Support Specialist will work directly with customers to troubleshoot software issues and assist administrators and students with the application of ExamSoft products and will report to the Support Manager I. This Support Specialist role is the perfect opportunity to jumpstart your career in technology! You'll learn diverse software programs, technical support processes, and know each day that your work helps educators harness the power of assessments in their classrooms.

    WHO WE ARE:

    ExamSoft offers a market-leading assessment-management solution that supports the entire testing process, including exam creation, administration, delivery, scoring, and analysis. The software delivers powerful, actionable data to assess learning outcomes. ExamSoft is a growing company that hires smart and talented people. Our people are excited about their personal growth, the positive impact they have on education, and enjoy working in a challenging and fun work environment.

    WHAT YOU'LL DO:

    • Provide world-class technical support via telephone, email and chat for ExamSoft customers
    • Troubleshoot complex issues with use of remote support software
    • Learn from customer interactions to help innovate customer experience improvements with better software and support tools
    • Identify early symptoms, patterns and solutions for upcoming technology challenges
    • Develop best practices, tips and training scripts for customers on proper use of program
    • Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
    • Input all technical issues into bug tracking software to be addressed by appropriate teams
    • Assist with Quality Assurance beta testing ALL program components and installers as needed
    • Assist with Quality Assurance in maintaining all program help files and documentation as needed
    • Maintain list/information for security threats, bugs and enhancements
    • Opportunity to work on additional projects as necessitated by the Support team

    WHAT YOU'LL NEED:

    • Desire to learn new technology quickly and contribute to a fast-paced technology team
    • 2+ years of combined customer service and software experience
    • Working knowledge of Windows and Mac OS
    • Strong written and verbal communication skills
    • Strong interpersonal and customer service skills
    • Experience working with bug ticketing software a plus
    • Experience with software applications or SAAS preferred
    • Bachelor's Degree in Computer Science or related field preferred

    WHY EXAMSOFT?

    ExamSoft offers market competitive pay & annual bonuses along with 100% paid employee benefits & subsidized dependent benefits. We also offer professional development stipends and a variety of learning opportunities. Because teamwork is essential to our company and culture, we have monthly in-office and quarterly off-site events, including volunteer and community involvement events! Of course we have paid holidays and vacation time as well.

    Love to snack? So do we! We have a variety of snacks provided in the office from fruit and nuts to cookies and chips, and both of our offices include an onsite gym.

    Most of all, ExamSoft offers a dynamic, fun, and fast-paced work environment, filled with awesome coworkers!

    Starting salary: $40,000+ (dependent on experience)