IMPLEMENTATION CONSULTANT

Dallas, Texas

ExamSoft Worldwide is seeking a high-energy, flexible, and detail-oriented IMPLEMENTATION CONSULTANT, who possesses a passion for helping customers navigate onboarding. The Implementation Consultant will be responsible for providing in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage new customer implementations. This role will report to the Implementation Manager. They will be proficient in project management, aligning teams and projects, and building strong relationships with customers.       

ExamSoft offers a market-leading assessment-management solution that supports the entire testing process, including exam creation, administration, delivery, scoring, and analysis. The software delivers powerful, actionable data to assess learning outcomes. ExamSoft is a growing company that hires smart and talented people who are excited about their personal growth and development in a fun and challenging work environment. They are excited about the positive impact they will have on education and the opportunity to change the way people learn.   

RESPONSIBILITIES:

• Review new Specialty and Average customer contracts and ensure all relevant information is documented and database is properly configured
• Proactively drive project timelines and deliverables, and successfully hold customer and internal teams accountable to timelines and applicable deliverables to drive cost effective practices
• Attend onsite and virtual meetings and distribute communication to appropriate team members
• Track the progress and quality of cross-functional work by conducting review sessions with customers during implementation process
• Utilize project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
• Effectively and accurately communicate relevant implementation information to the client, Integrations team, Training team, and Customer Success team
• Strategically transition customers to assigned team during each hand off to ensure customer success
• Facilitate customer integrations with the Integrations team
• Provide customer feedback and/or requirements to the Product team

QUALIFICATIONS:

• Bachelor's degree or equivalent professional experience
• 1-3 years of experience supporting delivery of development projects or customer management
• Exceptional communication skills including verbal, written, and presentation skills
• Proven ability to work effectively both independently and in a team-based environment
• Familiarity with basic integration set up and troubleshooting protocols
• Demonstrated willingness to be flexible and adaptable to changing priorities
• Proven ability to manage multiple ongoing projects with strong organizational skills
• Ability to travel up to 10% of the time (domestic)