Job Description

COMPANY SUMMARY 

Timothy Oulton is a group of aspiring and passionate people. We are dedicated to filling the world with truly innovative lifestyle furnishings, accessories and design solutions that represent unique, long lasting value. We design, create and distribute winning brands and furniture collections. We have a heritage in British hand craftsmanship, a thoroughly international outlook, dedication to best-on-planet excellence in everything, and a culture of openness and creativity.

ESSENTIAL JOB SKILLS 

• Excellent phone and email etiquette
• Ability to understand and follow Timothy Oulton’s standard operating procedures
• Ability to learn new software/systems
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Zendesk experience is a plus

RESPONSIBILITIES

•  Reaching out to customers via phone and email to advise them on their order status, confirm delivery details, and advise timeline to delivery.

•  Responding promptly to customer inquiries.

•  Working in tandem with the sales and operations teams to ensure great customer service.

•  Keeping records of customer interactions, transactions, comments and complaints.

• Acknowledging and resolving customer complaints.

OTHER REQUIREMENTS 

You must have 1-3 years of customer service experience, preferably in the consumer goods industry. Hours will most likely be 10am - 7pm Monday thru Friday